Sainsbury's Reviews Summary

Customer Service

Pros:

• "Happy friendly till lady. A customer who'd gone in front of me was telling everyone what a lovely shopping experience he was having."
• "Staff at Sainsbury is outstanding, they always go out of their way to help the customers."
• "The staff here are all so lovely, they can't do enough to help."
• "Friendly staff and great selection of stock."
• "With smiling helpful staff and large car parking facilities, there is not much more that you could need."
• "Staff are helpful. Shop layout is straightforward, there are plenty of tills including self checkout and SmartShop so I've never had to queue long."
• "The customer service from the Manager or Assistant Manager to all that work within this store always help you."

Cons:

• "Terrible customer service was trying to get Lunch before my bus to work, none of the self checkouts were operating asked a person to serve me and they walked away ignoring me."
• "Dreadful service from the staff member at the self service counter."
• "Unfriendly staff… it’s about asking for another toilet because the ones they have outside is out of service."
• "When I mentioned this to a particularly lazy employee she could not be bothered to go and check herself."
• "Very poor customer service!"
• "Seems the staff on the 'hot-counter', each day, are either devoid of customer-skills."
• "staff seem disinterested. too busy talking to each other and their friends."

Store Layout & Cleanliness

Pros:

• "I like this Sainsbury's on Lewes Road. It has all the things. Deceptively big."
• "Good sized supermarket."
• "A hypermarket with everything under one roof. Situated at the heart of the Lewes Road, Brighton in a Victorian type structure with ample space underground for car park."
• "Led in through an intricate moving carpet made up of over 50 shades of gray, the interior of the store reveals its inner beauty."
• "Good selection of food stuffs, and produce. Wheelchair friendly accessibility."
• "A decent sized sainsbury's conveniently based near to bus stop and within walking distance of Brighton University and the busy Lewes Road."
• "Great place to shop. Really well laid out and staff are helpful."

Cons:

• "The layout and location of the store is just awful. Very cramped, untidy and it hardly ever has enough of the usual products."
• "What an absolute state of a store. This has got to be the most untidy Sainsbury's store I have ever been to."
• "The store itself has been looking rather drab lately, especially the area where the escalators are. Could do with a clean up and a lick of paint."
• "Very tired store. Always feels dirty. The gents toilets are a disgrace and the store manager should be embarrassed with them."
• "The entrance with the travelator is still very grubby and needs a deep clean especially the light globes."
• "Possibly the most boring and neglected sainsburys store, been reporting various things to staff but it doesn't seem they care as nothing that's been reported got done."
• "It's tired, bit run down, and definitely not a superstore, but it stocks most of your needs."

Product Selection & Prices

Pros:

• "For a supermarket, there's a great variety of European and world food."
• "Easy to shop wasn't too busy lots of stock & plenty of checkouts open so no big queues."
• "Nectar card is a bonus when shopping here at least."
• "Good cold meats and cheese selection however."
• "The store has a big variety of products and I have never found my desired products out of stock."
• "Good selection of food, and great location."
• "A good selection of produce to choose from, and some fruits I've never heard of."

Cons:

• "Too much plastic on veg. + fruit and prices can be varied in that it can be very pricey."
• "They say they match their prices to Aldi's but they don't Aldi seem to be much much cheaper."
• "Prices are higher than some competitors and Sainsburys Own Brand quality has severely dropped."
• "Most prices are above the local average. Ready meals at 3.50 for 1 person is rather expensive."
• "Unfortunately, the range is limited for a large supermarket."
• "The only reason I'm giving 3 stars it's purely because it's way too overpriced."
• "Sadly sainsbury is over priced."

Facilities & Services

Pros:

• "Car-parking is particularly easy, with large trolley-friendly elevators to store level for people who find walking difficult."
• "It has a pharmacy in it & (as at Dec 2021) a dentist."
• "Small sainsbury's with good parking, Argos in store and pharmacy."
• "Access on foot is easy & always sufficient parking, under & at shop-level."
• "A medium-sized store, with a useful on-site pharmacy."
• "You can usually recycle plastic bags & batteries here and they regularly collect goods for homeless & animal charities at the exit."
• "This store is a superb place with the newest additions of Argos and SushiGourmet."

Cons:

• "Understaffed for profit, only 2 cashiers were operating leading to very long queues at the peak time of day."
• "Too many people being let in at one time. Extremely hard to keep social distance in store."
• "Outside of building is tatty covered in tags/graffiti/bird s**t/ unloved ugly building which should be knocked down and replaced."
• "The toilets are 'out of order' which seems to be code for 'we cannot be bothered to clean them'."
• "The lift is always broken, no wheelchairs are allowed on the travelator so the only option is to go up and down the ramps in the car park usually used only by cars and it's dangerous."
• "Appalling fire safety evacuation - an alarm went off, the majority of staff had no clue what was going on."
• "Therefore I am no longer shopping there due to the fear of breaking my steering column or being knocked sideways by oncoming traffic when I slow down to enter the parking lot."