Morrisons Reviews Summary

Staff and Service

Pros:

• "Friendly people in cafe & child friendly."
• "The staff are really friendly and helpful."
• "Staff are very friendly, one member even stopped to pick up my babies dummy that had just been thrown."
• "Served by a very friendly lady on the deli counter and assisted by a very helpful and happy security guard."
• "Always clean, tidy, aisles wide enough so you don't trip over everyone. But the staff are friendly helpful and polite."
• "The staff here are always friendly and helpful and nothing is a hardship."
• "The staff are very friendly and knowledgeable about product location."

Cons:

• "The outside of the shop is full of staff having cigarettes and littering on the floor."
• "The shop is consistently understaffed so this is understandable... I wouldn't be happy, either."
• "They never had any concept of customer service, herding people to self scan areas, rather than staff the check outs."
• "No staff at tills only 2 checkouts open."
• "The staff on the self service area were extremely rude yesterday."
• "Very rude and unhelpful member of staff on the self service check out this Friday afternoon."
• "Made a complaint to the manager the female duty manager was very aggressive and defensive."

Store Layout and Cleanliness

Pros:

• "One of the modernised stores. Vegetables on ice very tempting even if you aren't really into vegetables."
• "It's a supermarket. Very large car park with petrol station."
• "This store has recently undergone an overhaul, which has brightened the place up and made it much easier for checking out."
• "Really clean. Has loos and key shop."
• "Nice, light and logically laid out store."
• "Facilities are always clean."
• "It has ample free parking space, good access and carts for the disabled."

Cons:

• "Your supermarket is the pits and your staff need training in customer care! I've just walked out of the store in Maldon leaving a trolley full of shopping because no check outs open."
• "Not been for a while and found it had gone downhill and lots of empty shelves and queues at checkouts."
• "Shelfs empty. milk spilt on floor from a trolley and it was reported to staff who left it until they was told again by others Hazard to say the least."
• "Entrance often smells like drains. Feels dirty in the store."
• "The cafe area, where we had a cup of tea before we left, plagued by messy, uncleaned table tops and previous diner's food scraps all over the floor beneath the tables and chairs."
• "The rubbish bins outside the shop are often to capacity also."
• "Stay away from the cafe! I was told they didn't know how to make a poached egg even though it was on their menu!"

Product Availability and Quality

Pros:

• "Prices extremely good and the quality of fresh food excellent."
• "Produce is fresh and on the shelf."
• "It's a great place to do big food shop."
• "Best one by far in Essex. Really big. Nice bakery and butchers. Always helpful about how to cook the meat I buy."
• "Also love the nutmeg clothing which is always reasonably priced and good quality for money."
• "Excellent variety of food including: Fresh fish counter, fresh baked bread, fresh cream cakes, a meat counter with butchers on site."
• "The fresh produce is as it says fresh and very good quality."

Cons:

• "The vegetarian choices are very small and put in places where you'd least expect them."
• "Shelves often do not have products required and are usually half empty."
• "Morrisons has the dubious honour of selling me the most tasteless, watery, dreadful Chicken I've ever had the misfortune to attempt to roast."
• "Very little choice of fresh sandwiches, duck wrap I ended up with was sparsely filled, very little bread available apart from fresh baked."
• "Small store lacking choice and the various counters and bakery are a bit sparse."
• "I can't do a weeks shop here just not enough variety for us."
• "Going downhill fast with the lack of staff... Very low on product availability and ridiculous date times on products that go out of date next day."

Value and Pricing

Pros:

• "Their points system is good and its great getting a five pound voucher."
• "All Morrisons have disabled parking and are fully wheelchair accessible so they are a good place to shop for everybody."
• "Always well stocked. Plenty of great value items."
• "I love morrisons.. its well priced has a lot of deals that are good for a family."
• "Prices very good."
• "Morrisons is good value for money. The Maldon store is well stocked, with wide walkways and easy to navigate."
• "Wonderful adventure shopping at Morrisons.With fare prices throughout."

Cons:

• "I find Morrisons are rather expensive, I do appreciate the quality but our income has halved during Covid so it's beyond my budget apart from the odd treat."
• "Massively and sneakily over-priced."
• "Gone even more downhill. Not only a huge lack of fresh produce, they seem to think it is ok to overcharge for it as well."
• "Over charged again, so frustrating to get home unpack and then check my receipt."
• "Was a loyal points collector on my morrisons more card ... got to well over 5000 points .... never got my voucher."