Inchcape Land Rover Derby Reviews Summary

Customer Service

Pros:

• "Our sales advisor ‘Tom’ is an asset to their team."
• "Thank you Charlotte you were fabulous."
• "Had an amazing lady called Charlotte look after us purchasing a new jaguar I pace, it’s perfect and Charlotte couldn’t be more helpful with any sourcing, checks and changes to the vehicle we couldn’t be happier with how she dealt with any requests."
• "Jack Birch for all his help picking my car and give me all the information I need and going the extra mile."
• "Our sales executive Charlotte handled everything in a professional manner without any pressure."
• "Communication with David was great throughout the purchase process."
• "The customer service has been absolutely brilliant, they’ve been completely understanding to our needs, very helpful and extremely efficient in handling everything."

Cons:

• "We couldn’t do the test drive on the first visit as we were told there wasn’t enough time."
• "Had to call again this morning told cannot speak to anyone from technical but the chap I emailed, Craig will call me back, I won't hold my breath."
• "Booked in for warranty work, tailgate was set too low and had rubbed a hole in the inner trim, tailgate reset and inner trim repaired with sanding and paint, rather than replacing items, not great."
• "After nearly 3 weeks money was refunded - appalling customer service!"
• "Left me without a courtesy car for over a month."
• "Mess ups with bookings."
• "Facility is outstanding and all staff were good except that conversation with Lydia was: L: 'How are you today' K: 'Good thank-you' L: 'I'm fine thank-you' K: 'Huh?' L: 'How has your day been today' K: 'Very dull so far' L: 'Excellent, Fantastic' K: 'Huh?!!'"

Vehicle Quality

Pros:

• "Jaguar is not only a high-quality car, but the whole experience is of high quality."
• "I was very impressed by the friendly lady who greeted me and by the layout and cleanliness of the reception area."
• "The icing on the cake to make it feel more special, was collecting it from the hand over bay."
• "While choosing the car specifications the team has made relevant suggestions that improved the car looks and performance without impacting on the final price."
• "I recently purchased an approved used Range Rover from Land Rover Derby and have been delighted with the service and quality of the vehicle."
• "The whole purchasing process was well explained, and the car handover was so smooth and pleasant."
• "It was an absolutely delightful experience overall, and we can’t praise Jason or Inchcape highly enough for their impeccable brand representation."

Cons:

• "Within a fortnight, I began to notice faults. The DVD player wouldn’t work properly. The touch screen went blank at times."
• "Car is unfit for purpose."
• "Now onto its third new engine after only 29k."
• "Has a major oil leak - this is twice in 3 years by the way."
• "The cars are about as bad as the dealership."
• "Long waits to get an appointment to fix a brand new car that’s had faults from day 2 of owning it."
• "Park assist even though advertised didn’t work."

Communication

Pros:

• "Very polite and helpful staff."
• "Visited the dealership two weeks prior to get the feel of the place and the people. Very warm welcome by reception."
• "The reception staff at Inchcape Derby also deserve a mention, very helpful and welcoming."
• "Everyone was lovely and very helpful."
• "Charlotte was very informative and thorough, her communication with myself both in the sales room and also via email was impeccable."
• "The staff explained clearly about the collection from our house and service / MOT of the car."
• "From Deborah who greets everyone very warmly through David in sales and the girls in service everyone we came into contact with was pleasant, helpful and knowledgeable."

Cons:

• "Then when they’ve had it for two days you leave with jobs still outstanding as no one talks to each other there."
• "Bought a Discovery 5 and had issues from day one with staff not talking to one another, the communication between people at this place is very poor."
• "We took our range rover in for an abs sensor replacement after a fault 30 minute job... one week later after maybe 10 phone calls of us doing all the chasing."
• "I was huffed at over the telephone and then accused of lying."
• "Explained the situation, he returned with his lap top to tell us the appointment was for the following day and they didn’t have said vehicle available to test drive anyway."
• "Turned up at the showroom for the pre arranged appointment left hanging about for around 35mins."
• "Still have the wrong registration even though I had said 4 times and they got the first booking wrong sent me 1 date via email and another on their system."