Address: 2 Pepper Rd, Hazel Grove, Stockport SK7 5BW, United Kingdom
Phone: +441612020001
Rating: 4.3
based on 185 reviews.
Entertainment and Activities
Pros:
"Fantastic entertainment for kids & adults!"
"My 9 year old had a fantastic time using all areas she could do."
"Grandkids absolutely loved it."
"My son had a great time jumping on the trampolines."
"It was great it was a blast!! Especially the hole THING."
Cons:
"We didn't get a full hour as they chuck you off a few mins before."
"Didn't get the full hour on equipment that I paid £50 for. We got called off early."
"We paid for an hour but they didn't get us on till 8mins past the hour."
Staff and Customer Service
Pros:
"The staff go out of their way to make your experience here great."
"The party coordinator was very good liaising with the parents."
"Safety is an absolute priority which was very reassuring."
"All the staff we encountered seemed super friendly and smiley!"
Cons:
"Staff are extremely authoritarian here. Consistently being overly pushy."
"The staff are incredibly rude, I was pretty much followed around by a member of staff."
"Absolutely disgusting treatment. We were invited to a party and my other little boy wanted to play on the trampoline."
"Rude manager had an issue with my Tesco bag with drinks in them."
Facilities and Cleanliness
Pros:
"Very Clean throughout, nice, friendly staff."
"I didn't realise how big the play area was."
"The children enjoyed the party food of pizza, nuggets and chips."
"I was also very impressed with staff constantly hoovering and cleaning the play areas."
Cons:
"Unfortunately let down by inadequate ventilation/air conditioning as it was unbearable the heat."
"Absolutely filthy and disgusting. Given the recent pandemic, you'd think they would be keeping to a high standard of cleanliness."
"The whole place was a tip with food and drinks on every table."
"The place looked fabulous, I'm not mobile so I wasn't able to explore but kids & adults alike all loved it, excellent cafe selection too & plenty of vending machines if peckish."
Value for Money
Pros:
"Slightly more pricey then a few other trampoline/play centres but well worth it."
"I can't believe this was the first time we have ever visited here! Price is really reasonable in comparison to others."
"Took kids to here as they raved about it. And I can see why. Very easy to book, very friendly and helpful staff and lovely fresh cooked food that didn't cost the earth!!"
Cons:
"If you want to spend nearly £50 an hour for staff to follow you around and tell you not do this and not to do that then this is the place for you!"
"Rip off.!! Charged extra for not paying online, absolutely disgusting!!"
"Will never go again! 12 children paid £12 for an hour session and £2 for trampoline socks. So £14 in total. Birthday treat."