Sultas Auto Specialists Reviews Summary

Trustworthiness

Pros:

• "Glad to have a garage in Leeds that we can trust, who prefer loyal customers over making a quick buck now."
• "It is refreshing to deal with totally trustworthy people who don't base the price on the badge on the bonnet or charge 'what they can get away with' rather than for what they do."
• "They provide an excellent service for a reasonable price and their customers TRUST them."
• "I have been using Sultas since I moved to Leeds. Stumbled across them from an Internet search but got lucky! Neil and Indy are two honest mechanics who have my entire trust."
• "Above all they are honest and trustworthy, which is essential in this area."
• "They're honest and above all genuine good guys, who charge very reasonable prices for the hard work they put in."
• "The team at Sultas are the most honest and reliable mechanics I’ve ever come across."

Cons:

• "So decide... would you hand this man your money... I certainly would not recommend it... as I have been mugged off for £212... save your money and spend it elsewhere!"
• "I previously commented about fake reviews on here because on my first visit, Neil asked me to post a positive review in exchange for the small repair he did, but he also tried to 'tell me' what to write too."
• "Neil fails to mention he hasn't called me back, and his response that he has offered me a solution already contradicts his statement that he's also paying a IT consultant to also find a solution."
• "I'm foolishly hoping there's still a solution to come... but otherwise their ongoing silence will surely speak for itself."

Customer Service

Pros:

• "Just lovely people, I only went for a small job and Neil and Indy couldn't have been nicer or more helpful."
• "I really appreciated this and I was impressed by both Indi's and Neil's considerate and professional manner, including the documentation they supplied by e-mail."
• "Been taking my car here for a few years now. Excellent customer service and communication."
• "Always a pleasure to do business with Sultas. Honest, hard-working and fair."
• "The quality of service and attention to detail is second to none."
• "Excellent customer service, we have complete confidence in the quality of work carried out and have always felt very well looked after by Neil and Indy."
• "Their customer service is by far the best I have ever received from a garage."

Cons:

• "I have still not had a call back as promised since my last update despite several assurances the issue would get resolved by Neil in 3 previous conversations."
• "However, since then I've been waiting for Neil to confirm back how or if they will update my car's computer with the service history work carried out."

Value for Money

Pros:

• "First class service! Took my car in for an MOT, very reasonable price might I add."
• "Car fixed at a reasonable price. Thumbs up."
• "But actively sought to lower the cost I payed and unlike other garages they were able to bring the price down by over £200 by pure honesty."
• "They do the job quickly, efficiently and at a competitive price."
• "Really good guys and really good work. Always fair pricing, no hard sell and work is done quickly and properly."
• "They're absolutely keyed into the needs of their customers. 5 stars"
• "They offer excellent value for money and their prices are very competitive."

Cons:

• "It is an expensive job and I decided not to go ahead at this point in time."
• "Unfortunately the part required was quite expensive."

Professionalism

Pros:

• "Neil and Indy are professional mechanics who actually understand how cars and their components work."
• "Second time I've gone to Sultas and both times I've had great, professional and friendly service."
• "These guys are amazing!! I would recommend them anytime great service, attitude and very professional."
• "Neil and Indy know it all! There is nothing these guys can't do, and they do it all in a very assuring and confident manor."
• "Neil and Indy are no-nonsense experts, who will inform you of the facts regarding issues with your motor."
• "Their work is to an incredibly high standard, and they will never talk a job up, or mislead you into something you don’t need."
• "Skilled mechanics that put the customer first (you will never have to worry about unnecessary work or overcharging here) are so hard to find."

Cons:

• "I've used Sultas before when another national chain let me down, so once I knew there was an issue with my Honda again I knew straight away I'd want to use Sultas again!"