Address: Chesterfield Rd, Calow, Chesterfield S44 5BL, United Kingdom
Phone: +441246277271
Rating: 3.7
based on 154 reviews.
Staff Attitude and Communication
Pros:
"Thank you especially Emily (senior nurse) for keeping me calm and amused and explaining things to me."
"It was wonderful to witness such a respectful service where all the staff especially the doctor took the time and effort to effectively communicate with her both to inform his assessment but most importantly make her feel at ease and feel included in the process."
"The nurses and ward staff were absolutely brilliant and made her as comfortable as they could in her final days."
"All the members of staff were very professional, caring and went an extra mile to help her making a smooth and steady recovery."
"They saw to her very quickly and all the staff from reception to nursing were brilliant and everything was well explained."
"The GP we saw was absolutely lovely and fab with our son."
"The nurses couldn’t do enough for my Son and us."
Cons:
"Lack of communication not helpful or reassuring."
"This was poor care and the attitude of the staff It gives an overall impression of a total lack of discipline."
"She couldn’t understand the staff (to be fair I really struggled with some of the accents to) so they became impatient with her."
"Some of the nurses in the Surgical assessment unit on the first day I was there lacked any sympathy whatsoever."
"After attending A&E tonight, I was appalled at how I was spoke to by a doctor."
"Despite how good the majority of the hospital is, the Pharmacy is rude, inconsiderate and outright lies."
"I opened it slightly to hear the nurse slagging me off to another member of staff saying it wasn’t her job to find my mother a wheelchair."
Facilities and Services
Pros:
"The Royal is clean and friendly. It has a Royal rider, which is helpful in case you can't get where you are going under your own steam."
"The young lass that cleaned the ward during the day is to be praised for her thoroughness; everything was washed to the tiniest crevice."
"Everything is clean and well organised."
"Hospital offers many different services what is great because if you need to get MRI after x-ray, you just travel through the ward and get it."
"Fantastic hospital, clean, modern staff are all courteous, polite, friendly and caring."
"Hospital building is looked after."
"The NHS staff, from the 999 call handler to the staff at A&E and all the Drs and nurses are amazing."
Cons:
"Absolutely disgusting when trying to park....had to drop my husband off instead (for his appointment)."
"Well that many hospital staff in cafe area couldn’t find a seat to eat my food. Surely they have their own canteen !!"
"Social distancing measures in place, though not adhered to by everyone."
"Car parking fees were reinstated and going back and forth with well-being checks, sweeps, inductions and birth cost a fortune."
"Most of the space in car park 10 was allocated for staff!!!"
"Sign posting really bad especially when trying to get back to car parks."
"Great system, making all the disabled people walk all the way to their car and back again, well thought out."
Waiting Times and Efficiency
Pros:
"Had to visit A&E twice recently, once with my son and a few days ago for myself. On both occasions I expected to be waiting hours, but the longest wait was just 20 minutes."
"The treatment my partner has received today has been fantastic, seen quickly doctors covered every possibility of what could be wrong did the relevant test got a diagnosis within 7 hours and treatment started."
"The brilliant staff on Elizabeth ward examined, treated and discharged me within 2 hours."
"Best NHS service ever experienced."
"The new GP triage system is great and we avoided unnecessary waiting in a&e."
"Have to applaud the staff for their efficient and thorough investigations into her chest pains."
"I was seen, assessed, had an Mri scan and was taken to Elizabeth ward within 2 hrs."
Cons:
"This hospital is a joke were now into the 5th hour of waiting no sign of a doctor, pain relief was requested 3 hrs ago to be told your next to be seen."
"A&E waiting room was quiet but I was left in a room for hours after a blood test until I was finally told I probably did have appendicitis."
"We waited four hours and never saw a doctor, even though the A&E was fairly empty."
"My dad was admitted here yesterday as he collapsed at work. He was sent home with no medical checks."
"Well firstly my partner was put in a waiting room for several hours."
"Grandad taken to A&E with a suspected heart attack. He was there for around 13 hours and never once saw a doctor."
"Absolutely shocking service. Took my 3 year old granddaughter Monday 29/12/2021 16:00ish. Left her in side ward for 7hrs nothing done."