Address: 150 Cheapside, London, EC2V 6ET, United Kingdom
Phone: +442033199490
Rating: 3.7
based on 139 reviews.
Staff and Service Quality
Pros:
"The staff are so friendly, accommodating and ensure we have all the support we need."
"Everyone was professional and kind throughout this emotional journey."
"At every step I felt like the team were not only pursuing a pregnancy, but a successful pregnancy with my health at front of mind."
"A great team who really help through a very difficult time."
"The nurses and doctors at the St Paul's location are absolutely wonderful."
"The whole team from receptionists to nurses, specialists and Geeta herself have been fantastic."
"The staff were always very good, explaining things clearly and helping us every step of the way."
Cons:
"They wanted to make money without giving true insights about your situation."
"In this clinic you are not treated as an individual but a number."
"I felt like a piece of meat on my treatment days and left the clinic crying on a number of occasions."
"During a cycle scan a doctor was more interested in asking me if I could get her son an internship at my workplace than explaining the scan and discussing my treatment."
"It soon escalated to doctors coming to appointments having not read their notes and needing reminding about the treatment I was having."
"The sonographer is your main point of contact. Alas our sonographer had zero bedside manner or empathy."
"The staff are very unprofessional."
Clinic Environment and Accessibility
Pros:
"The clinic itself was very smart, clean and right next to tube station."
"The clinic was very clean and spacious and quite."
"The clinic itself was impeccable. I had my treatment during lockdown and every protocol was adhered to, but still felt welcoming."
"The clinic is clean and conveniently located and I very much appreciated their gentler approach using less drugs than other clinics had suggested."
"The Clinic is lovely & modern and was easy for me to get to on my own by train when needed."
"The clinic itself is clean and well organised, and the front of house staff are a delight."
"It was always a very pleasant clinic to attend, never awkward or stressful which was helpful given the circumstances."
Cons:
"The paperwork was a little disorganized at times, and we to had fill in the same forms on occasion after they couldn't locate the original."
"The clinic rarely has the medicine on site and if they do we found it was up to 4 times the price."
"They have a corridor queuing system which was a bit like a factory."
"I was surprised on my first visit to the clinic how much like a cattle pen it was, quite scruffy and not what I expected considering it's private."
"The Lady who transfer my embryo in my second cycle is a no no.... she was so impatient and gave a defensive answer to all my questions."
"The reception staff are cold and appear irritated with any question."
"Had some blood tests here recently. The actual test was not a pleasant experience."
Communication and Coordination
Pros:
"Both pregnancy test calls were made when they said they would, which was also a relief."
"Deidre, the nurse in the Hertfordshire clinic was very kind and helpful."
"I felt guided at every twist and turn."
"The support I got from Create was fantastic, the doctors were always very professional, kind and understanding."
"Our personal co-ordinator, Ciara, went above and beyond to answer our questions and queries any time of the day."
"Everyone we saw were kind and knowledgeable."
"From the start of my treatment until my positive pregnancy test, I felt like I was listened to and the team of Dr's and nurses were so supportive."
Cons:
"Communication - Woefully inadequate from the start and throughout. Needed to chase at every stage."
"There was next to no follow up after each treatment and when I suffered a miscarriage it still felt like I no sympathy or personal touch."
"I also had a new patient coordinator and once again couldn't get hold of her."
"The communication in English of some foreign professionals is poor."
"But after the egg retrieval was done, I couldn’t get hold of my patient coordinator."
"All communication was very poor and I do not recommend this as a fertility clinic."
"The level of patient care is absolutely appalling. It’s impossible to get through on the phone and when you do you get through to a receptionist who tells you your patient co-ordinator will call you back - no one ever calls back."
Treatment and Care
Pros:
"I was a surrogate for a friend and I would highly recommend create fertility they were exceptional through out the process everybody was very friendly and made us both feel at ease."
"We started our journey at Create in January 2018 and have had 2 successful embryo transfers by the amazing team at St Pauls in London both on first attempts."
"Me and my husband had IVF treatment using donor eggs and had success on our 3rd. And now have a georgous little boy."
"Treatment was more 'natural' and less aggressive than friends who went elsewhere."
"A special mention must go to the lovely nurses (Chris Eftekhar in particular) who have been amazing throughout my IVF journey."
"I had IUI treatment with CREATE Fertility and am pleased to say i now have a beautiful baby girl :)"
"I’m so pleased to say that I actually did become pregnant on my first round of IVF and now have a beautiful, healthy 10 month old boy."