Address: 32 Haven Grn, London, W5 2NX, United Kingdom
Rating: 4.6
based on 190 reviews.
Customer Service
Pros:
"The staff were kind and constantly smiling and gave me time to properly look at the menu."
"Staff are very nice and helpful."
"Customer service is fast and staff are very hospitable and polite."
"The staff are always super polite and welcoming."
"The staff are always very friendly and you never have to wait too long for anything."
"The staff were very polite and accommodating."
"The staff is simply amazing and very friendly."
Cons:
"The lady serving was constantly tutting and sighing as I ordered and paid."
"The Asian waitress immediately tidied up our emptied plates and coffee and rushed us to leave not only once but twice."
"The staff (I think she is new) is very rude, she pack my sliced cake rough and messy."
"Very impolite and rude waiter."
"Service was lacking and it was self served technically. Staffs were rude and unhelpful."
"The employees didn’t assist us at all and informed us to wait outside."
"Had a very bad experience in WA Cafe today... The girl at till was so rude."
Seating and Space
Pros:
"The venue is clean, light and has an area to sit."
"The shop is spacious but only have a few tables which makes it a comfortable place to chill and relax."
"Small, sparkling, bright and friendly space."
Cons:
"Would be better only if it had more seating because it gets packed."
"Just wished they had more seating."
"The only negative thing I could say about this place is that it needs more seating."
"It’s a shame that the venue is small, as you often have to takeaway since the place is always full."
"The cafe gets very very busy, hope they can expand soon or somehow add more tables for more customers."
"On weekends it can be difficult to get a seat owing to its popularity."
"Having visited both of their shops a number of times I can say I very much prefer the Ealing branch as it's more spacious, although there is less seating."
Food Quality and Taste
Pros:
"The coffee is high quality as well as the deserts."
"The coffee is excellent, as is what one might describe as the ‘consumer experience’."
"Lovely cafe! Love the coffees, one of the best lattes in London."
"The cake look like more French cake then Japanese cake but some of the product are Japanese like the pastries ... fantastic experience."
"A delightful cafe with authentic Japanese pastries, beverages, and savoury treats."
"Bought 3 slices of cakes. Taste was really light and pure in taste. Prices are really reasonable."
"Delicious pastries and cakes, and the drinks are good too."
Cons:
"Don't waste your money on the souffle."
"The cake didn’t taste right – something in the ingredients has gone off – has gone rancid."
"Standard quality and taste. Price is very expensive."
"The chocolate pan was disappointing as it didn’t have any filling which is what we were expecting."
"Cakes are nice, but katsu sandwich way too overpriced."
"It's highly overpriced for an average cheesecake."
"The matcha espresso was very disappointing because you would think there’s coffee in there but it just tasted like matcha powder with hot water in a small cup."
Price and Value
Pros:
"It's a bit pricey but this is London and definitely worth a visit."
"The cakes are amazing, and I wasn't expecting the banana & chocolate cake to be so good!"
"The quality of the cakes is excellent and delicious. They are very lightweight and tasty, not overly sweet or rich."
"They are quite pricey but it's 100% worth it!"
"Prices are quite reasonable too."
"The prices at this patisserie are quite competitive, especially considering the quality of the cakes."
"The food is really delicious, especially the cakes which have that not-too-sweet and lightness that you get in Japan."
Cons:
"But most of Japanese not satisfied with price and quality to be honest."
"And the filled donuts are too pricey too for what you're getting- I bought an egg & mayo donut and it wasn't worth nearly £4-5 each either!"
"3 pastries, 1 coffee, 1 iced tea for just over £21."
"Cakes and coffee are so so. The cakes are extremely overpriced for the quality and taste."
"It's difficult to park nearby and as expected for this quality, it costs a few quid - but it's worth it, always good value."
"For the price I would have expected much better quality."