WA Cafe (Ealing) Reviews Summary

Customer Service

Pros:

• "The staff were kind and constantly smiling and gave me time to properly look at the menu."
• "Staff are very nice and helpful."
• "Customer service is fast and staff are very hospitable and polite."
• "The staff are always super polite and welcoming."
• "The staff are always very friendly and you never have to wait too long for anything."
• "The staff were very polite and accommodating."
• "The staff is simply amazing and very friendly."

Cons:

• "The lady serving was constantly tutting and sighing as I ordered and paid."
• "The Asian waitress immediately tidied up our emptied plates and coffee and rushed us to leave not only once but twice."
• "The staff (I think she is new) is very rude, she pack my sliced cake rough and messy."
• "Very impolite and rude waiter."
• "Service was lacking and it was self served technically. Staffs were rude and unhelpful."
• "The employees didn’t assist us at all and informed us to wait outside."
• "Had a very bad experience in WA Cafe today... The girl at till was so rude."

Seating and Space

Pros:

• "The venue is clean, light and has an area to sit."
• "The shop is spacious but only have a few tables which makes it a comfortable place to chill and relax."
• "Small, sparkling, bright and friendly space."

Cons:

• "Would be better only if it had more seating because it gets packed."
• "Just wished they had more seating."
• "The only negative thing I could say about this place is that it needs more seating."
• "It’s a shame that the venue is small, as you often have to takeaway since the place is always full."
• "The cafe gets very very busy, hope they can expand soon or somehow add more tables for more customers."
• "On weekends it can be difficult to get a seat owing to its popularity."
• "Having visited both of their shops a number of times I can say I very much prefer the Ealing branch as it's more spacious, although there is less seating."

Food Quality and Taste

Pros:

• "The coffee is high quality as well as the deserts."
• "The coffee is excellent, as is what one might describe as the ‘consumer experience’."
• "Lovely cafe! Love the coffees, one of the best lattes in London."
• "The cake look like more French cake then Japanese cake but some of the product are Japanese like the pastries ... fantastic experience."
• "A delightful cafe with authentic Japanese pastries, beverages, and savoury treats."
• "Bought 3 slices of cakes. Taste was really light and pure in taste. Prices are really reasonable."
• "Delicious pastries and cakes, and the drinks are good too."

Cons:

• "Don't waste your money on the souffle."
• "The cake didn’t taste right – something in the ingredients has gone off – has gone rancid."
• "Standard quality and taste. Price is very expensive."
• "The chocolate pan was disappointing as it didn’t have any filling which is what we were expecting."
• "Cakes are nice, but katsu sandwich way too overpriced."
• "It's highly overpriced for an average cheesecake."
• "The matcha espresso was very disappointing because you would think there’s coffee in there but it just tasted like matcha powder with hot water in a small cup."

Price and Value

Pros:

• "It's a bit pricey but this is London and definitely worth a visit."
• "The cakes are amazing, and I wasn't expecting the banana & chocolate cake to be so good!"
• "The quality of the cakes is excellent and delicious. They are very lightweight and tasty, not overly sweet or rich."
• "They are quite pricey but it's 100% worth it!"
• "Prices are quite reasonable too."
• "The prices at this patisserie are quite competitive, especially considering the quality of the cakes."
• "The food is really delicious, especially the cakes which have that not-too-sweet and lightness that you get in Japan."

Cons:

• "But most of Japanese not satisfied with price and quality to be honest."
• "And the filled donuts are too pricey too for what you're getting- I bought an egg & mayo donut and it wasn't worth nearly £4-5 each either!"
• "3 pastries, 1 coffee, 1 iced tea for just over £21."
• "Cakes and coffee are so so. The cakes are extremely overpriced for the quality and taste."
• "It's difficult to park nearby and as expected for this quality, it costs a few quid - but it's worth it, always good value."
• "For the price I would have expected much better quality."
• "The total was a bit pricy and came up to £12."