Address: Hotel Café Royal, 70 Regent St., London W1B 4DY, United Kingdom
Phone: +442045716745
Rating: 4.2
based on 256 reviews.
Service
Pros:
"We were seated at our table and looked after by lovely staff who were friendly and highly professional."
"Isaac our server made it extra special for all of us. He's extremely professional, polite and very patient with our two young kids."
"Staff, staff, staff..... they're all amazing and that makes any venue great."
"The staff were really helpful and accommodating when I visited with my baby."
"Staff were very lovely, friendly and attentive."
"The service was exceptional and my compliments to the Spanish waiter Ronald, he was very attentive and really looked after me."
"Special mention to George, who as always, treats each and every guest as royalty."
Cons:
"The staff were friendly but didn't seem overly knowledgeable on the menu."
"The staff were rude and have no manners at all. i was treated as beggar not paying customers."
"The waiters are all very friendly but service can be a bit patchy."
"However, food was average and very overpriced, service was slow and didn’t see a single smile on their faces."
"The staff were appalling to say the least! I was never asked, what service I was there for, and everyone seemed clueless!!"
"Staff are not very friendly, the host had a straight face on and didn’t seem to want to be here."
"Poor service, 15 minutes for champagne to arrive and water never made it."
Food
Pros:
"Food is exquisite, service is top notch, and the atmosphere is both glamorous, calm and just amazing."
"The food and service was some of the best i have experienced."
"The pancake was such a different concept. It was crispy on the outside and light and creamy on the inside."
"The best cheesecake I've ever had with Veuve Clicquot Rose."
"Their signature cheesecake was excellent. The salty cheese mixing with the sweet cover were the perfect match."
"The golden flan egg and crispy air pancake were delicious and very well executed."
"The food and wine were fantastic."
Cons:
"The food was overrated, not worth it at all…"
"The obviously signature rose dish was obviously designed mainly for instagram rather than the palette."
"I didn't enjoy the ice cream sandwich or the cheesecake."
"The egg custard desert was ok but not worth ordering again."
"Savoury food was average and very overpriced - the bill was uncomfortably large for what it is."
"For a place that I have dreamed at eating at from a millions years the food was totally over hyped."
"The menu selection was pedestrian and very hazelnut heavy, the plating/presentation of the cheesecake was non-existent."
Ambience
Pros:
"The atmosphere was incredible, especially when you sit outside looking at people walking in Regent Street."
"The cafe is beautifully designed and highly sophisticated with a lovely ambience."
"Beautiful, calm environment. Love all the marble decor throughout the hotel."
"Gorgeous, popular cafe with a lovely ambience & great location."
"The ambience and interiors are super posh."
"The cozy ambiance makes it a perfect spot to unwind."
"The atmosphere is very nice especially with Christmas decorations."
Cons:
"Interiors are utterly boring, no cocktails on the menu."
"Personally I found the environment at the corner of one of the busiest street in London not very relaxing."
"Ambience is pretty much non existent as well."
"The interior was surprisingly quite old school, bland and had signs of wear which I was not expecting."
"Unfortunately, the interior is very cheap with fake marble tables and decorations with half-ripped bar code tags still on them."
"Without sounding too zany it just has a really unpleasant vibe."
"I thought the cakes were really well presented, but at about £250 for 2 ppl (including 2 glasses of bubbles) i had not expected to be seated right next to a busy road."
Value
Pros:
"They are expensive yet they are superb in the same time."
"A real experience of clever flavours and presentation from start to finish. And an absolute bargain at £36 for the afternoon tea menu."
"It's not too pricey for the quality of service and meals you get."
"The desserts are on the pricier side but worth it for the experience."
"It is quite pricey, but knowing this when you go in, it's so worth it for the service, the atmosphere and creative, intricate food."
"The prices are a bit steep, but I think it’s justified for the quality of the food."
"Will try the afternoon tea option next time as it is great value for money."
Cons:
"The bill was uncomfortably large for what it is."
"Very disappointing and expensive."
"Super pricey with no feeling of luxury like you would at top hotel tea rooms."
"Seriously doesn't worth for £50 😑"
"I paid £9 for one egg flan, we felt scammed."
"We spent 55 euros we’ll never get back. Don’t come here."
"Sorbet was magnificent but sorry to say, served on the table with a paper cup (although with rose petals in a white plate) is disappointing."
Staff Attitude
Pros:
"The staff are very friendly & accommodating: came in on a whim...one of the younger female hosts gave a fantastic table for me & a friend when there was a last minute cancellation!"
"The lovely gentlemen at the door of the hotel reception were kind enough to help me through with my giant pram."
"The staff were polite and friendly."
"Our hostess and all three servers were attentive, patient, and kind to our family, including our small children."
"The staff were lovely and showed extreme levels of professionalism throughout."
"My friend and I were treated with warmth and respect."
"Staff were very attentive. Our personal celebration was noted."