Address: 25G Lowndes St, London, SW1X 9JF, United Kingdom
Phone: +442072352034
Rating: 4.0
based on 211 reviews.
Ambiance and Decor
Pros:
"The decor is amazing, I didn’t expect to get the best table but I can see this being requested for birthdays/ bachelorette parties."
"This is a VERY pink place. Decorative pink ambiance as you will see from the pictures."
"Lots of beautiful pink decor in and outside and delicious looking cakes inside."
"The cafe looks stunning and the food and drink were awesome!"
"The location is outstanding, with an enormous open space overlooking the square, beautifully decorated."
"Very delicate looking place from the outside lots of pink."
"A very lovely place, full of pink decorations and flowers - people don’t exactly seem to come here for the food but still it was a pleasant brunch."
"Beautiful and mesmerising cafe. Staff were really friendly and attentive. Great spot for taking photos."
"Beautifully presented breakfast where we both had the smashed avocado with added salmon."
"Atmosphere is unique and different. Tried many cakes and drinks from there."
Cons:
"I was worried because of all the bad reviews, but my friend and I had a lovely time here."
"The decor is nice and the little sitting areas planned well for pictures. It’s a very girlie place."
"Fair amount of space and seating both inside and outside."
"Very instagram worthy venue with all the attractive deco."
"A two floors cafe that you see the beautiful photos of that on internet."
"Usually places like this tend to serve good photo worthy food which is overpriced and doesn’t taste too pleasant."
"On top of this, the Lowndes St location is a poorly designed choice - staff should not have to come across the dining room with rubbish to take out or have to carry the excessive hot drinks/shakes down stairs to customers."
"The cherry on the cake, so to speak, is that the cakes themselves are poor tasting and low quality ingredients. Taste stale and bland."
"The front of the store is under ugly scaffold which they hide from Instagram pictures."
"It's a really beautiful place. I came here with some friends while visiting London."
Food and Beverage Quality
Pros:
"The Victoria sponge cake was deliciously creamy, but a similar standard to what I've had in other places for a lower price."
"Good value for money! £45 for 2 floral afternoon tea, with refillable drinks/coffee? Yes, please! Food is okay, not terrible, but not outstanding either."
"Coffee was okay but cake was great."
"Fantastic service, really friendly staff. Very reasonably priced for what is included."
"There is a very nice selection of cakes, cookies, etc. and coffees teas etc. Prices seemed fair."
"Food was incredible, but too much chilli oil for me."
"The matcha tea is not only beautiful it is also delicious and not excessively sweet."
"Excellent experience. The place is new and the food tastes amazing."
"A very lovely place, full of pink decorations and flowers - people don’t exactly seem to come here for the food but still it was a pleasant brunch."
"The food was amazing I had the Nutella French toast I really recommend that one."
Cons:
"The food was absolutely delicious and was was super fast! However the menu falsely advertises in the pictures as normal fries, however when asked to swap they said they don’t sell normal fries only sweet potato."
"Overall the food is tasty but portions are quite small in size and many menu items were not available when we visited."
"For the main, I ordered Turkish eggs. Service was just okay (reason for knocking off a star)."
"The afternoon tea was just about alright but nothing special at all."
"The dessert was nice but as I shared my pictures online others noticed that it had a bit of hair on it."
"Absolutely pathetic Koffi, I walked in to buy a coffee on the go."
"We ordered mediocre tuna wrap, good French toast and so-so Shakshuka."
"We had no service for over 30 minutes - had to go to the till to order and were given no explanation or apology until we probed further and then were given a forced dismissive apology."
"The matcha tea is not only beautiful it is also delicious and not excessively sweet."
"Love this place!! It's a pink themed cafe/ restaurant."
Customer Service
Pros:
"Fantastic service, really friendly staff."
"We were served by staff member Elisa who really went above and beyond customer service, providing us menu, being attentive and approaching us for order at the right time, allowing us to move to the romantic table and taking pictures for us."
"We are regulars to this brunch because of the people working here! They offer the best service off all!"
"I would like to thank the staff for helping me organize my proposal in September 2022. Special thanks to Sam from the kitchen! He prepared a unique sweet surprise for my girlfriend."
"Love this place!! It's a pink themed cafe/ restaurant."
"The food was amazing I had the Nutella French toast I really recommend that one."
"The dessert was nice but as I shared my pictures online others noticed that it had a bit of hair on it."
"Absolutely pathetic Koffi, I walked in to buy a coffee on the go."
"We ordered mediocre tuna wrap, good French toast and so-so Shakshuka."
"We had no service for over 30 minutes - had to go to the till to order and were given no explanation or apology until we probed further and then were given a forced dismissive apology."
Cons:
"Customer service is quite clearly NOT a priority here, when we walked in we were ignored and when we went up to the till to order, the man who served us wasn't friendly at all."
"I docked one star because the service became very slow at lunch time and we had to wait for a long time as we were downstairs and tucked away out of sight."
"The staff are pleasant to interact with. Overall the food is tasty but portions are quite small in size and many menu items were not available when we visited."
"Service was just okay (reason for knocking off a star). I asked for water and they brought me a bottle, which I couldn’t open and had to return (they made a face about this)."
"We visited the branch in Belgravia. We arrived and told our booking was downstairs. No one even showed us the table."
"I Ordered a cake for graduation party, they said they cannot deliver it so I chose pick up. Went to pick it up and the branch had no idea about my order!"
"Today myself and my friend El stumbled upon this place and thought we would check it out seeing as it was her name!"
"On 4th February we celebrated my wife's Trish's 70th birthday treat with floral afternoon tea, brunch, mocktails and a gorgeous pink rose cake, with all the family in a rosy booth."
"We visited on a late Sunday morning, was seated promptly and drinks orders taken swiftly, drinks were great thats why the food is a 3 stars."
"Shockingly bad level of hygiene at this location. It’s filthy. Literally from floor to ceiling."