Avenue Dental Centre, Leigh | Wigan Reviews Summary

Promptness and Efficiency

Pros:

• "Received prompt attention on arrival with my appointment time being right on time."
• "I was in and out within 5 minutes for a wisdom tooth removal and another tooth removed."
• "In and out in double quick time."
• "A plan was put into place and my appointments made for treatment all within 30 mins."
• "On arrival my worries were calmed straight away, I was amazed that 2 tooth extractions took so little time."
• "Short waiting time, I was also early!"
• "I got taken in for my appointment straight away, I didn't have to wait at all."
• "I was in and out within half an hour, this includes having a tooth extracted."

Cons:

• "Took my wife for her sedation and tooth extraction, booking had been made wrong and no sedation was booked."
• "Avoid! Got text 1 Hour before dentist appointment that appointment was cancelled."
• "Appointment for a checkup only, had three X-rays & scale & polish done, saving me an additional visit."
• "i had a wisdom teeth extraction there.They took an hour to take the tooth off."

Staff Friendliness and Support

Pros:

• "A lovely practice with amazing staff there to support you in any way they can!"
• "Cheerful welcome."
• "The receptionists were very welcoming and friendly from my initial call to booking my appointments."
• "The dentist put me at ease and explained everything to me every step of the way."
• "Really positive experience regarding my visit to have two roots removed after my dentist snapped off my back tooth."
• "Everyone was so friendly and had a natural ability to understand and feel what I was experiencing as I was very nervous."
• "Fantastic customer service. The dentist was great."
• "Absolutely amazing! Lovely and caring team."

Cons:

• "Was left outside in a snow storm for 20 mins even though the waiting room was empty of anyone."
• "The surgery offered emergency treatment to children as advertised at the walk in centre, after 20 mins on the phone waiting we arrived with my autistic child still on hold."
• "i was left outside in a snow storm for 20 mins even though the waiting room was empty of anyone and i was next in."
• "i had a wisdom teeth extraction there...it has taken me a month to recover i have been in so much pain and had sepsis due to her negligence."

Professionalism and Expertise

Pros:

• "My dentist is second to none, not only chatty and friendly but professional and really respects my wishes."
• "One confident dentist and exceptionally good at her job."
• "The dentist and the dental nurse were lovely I was in and out within 5 minutes for a wisdom tooth removal and another tooth removed."
• "The dentist and her assistant made me feel at ease as best they could as I was petrified."
• "The dental nurse was very calming too."
• "The dentist and dental nurse made me feel really comfortable before my tooth extraction."
• "The dentist that I saw was a gentleman called Konstantinos Papoudas who was very very good."
• "I'm absolutely petrified of dentist but I needed to sort my painful tooth out, so I went to Avenue for help and was put at ease straight away."

Cons:

• "Had tooth out on 17th I think I was treated by a junior dentist she had trouble and took about 10 minutes on getting home I found they had left a part of the tooth still in."
• "Recently had two implants and feel very disappointed with the outcome they don’t match my other teeth are much smaller."
• "i had a wisdom teeth extraction there...it has taken me a month to recover i have been in so much pain and had sepsis due to her negligence."
• "Was referred here via my own decent dentist for tooth extraction. Following pre op at Avenue, was rejected due to my having had radiotherapy last year."