"Very helpful throughout, very professional and were always on the other end of the phone if I needed them."
"Tess and Tom make me very welcome, take a real interest in you, are good listeners and communicators and sensitive to customer’s requirements demonstrating good customer focus."
"Very professional team and helpful."
"Tom Wingham, who was always on hand to answer my million questions, as well as ensuring that our move in was as simple as possible."
"All agents were very kind and helpful in answering all the questions I had."
"All staff were friendly and knowledgeable."
Cons:
"Never deal with the letting agents Vanessa Potter and Hannah who don't give his full name like the dishonest person she is."
"Inefficient, no respect for the customers and tenants."
"Once you're on the way out of tenancy with them they stop caring."
"However, we were badly let down by one member of the team who released the keys to a tradesman without notice."
"Your email gets ignored When you need them, but if you dont answer theirs, then will call you and disturbing you."
"Service varies some of the team are good but at times the responses are slow and you have to chase them up."
"Various admin agents lied over and over."
Property Management
Pros:
"Thanks for the repairs to the kitchen ceiling and the loose tiles in the bathroom."
"I was delighted with the highly professional service from Alex and David - from assessing the rental value to getting a new tenant settled in."
"Leaders have provided a professional service from start to finish, and Lucy was a pleasure to work with."
"Really happy with the service I receive from both the Lettings Team and the Property Management Team at Leaders."
"Any problems and queries are always dealt with in an efficient and friendly manner."
"Leaders Letting agents have been amazing."
"They have been prompt at dealing with queries and provided good advice throughout."
Cons:
"Rented property next to us... No response for 2 weeks so have paid a company to take it down today at a cost of £140 of which I will be invoicing yourselves for."
"The deposit was not given back for 2 months."
"Possibly one of the worst estate agents / management companies I used over the last 5 years."
"Reported boiler not working and no heating in the middle of January... No one called and now we will go the whole weekend with no heating."
"We logged numerous issues on fix flow throughout the year and I do not believe a single one was solved."
"Im getting very desapointed with leaders. They always find an excuse for every issue you have at home!"
"We were badly let down by one member of the team who released the keys to a tradesman after being explicitly requested to give us and the tenants 24 hours notice of any visits."
Professionalism
Pros:
"We have recently sold our house through leaders and our experience was extremely positive."
"Needed to rent a flat at the last moment due to change in my plans. Leaders was great in accommodating me in their schedule and within a week a half I was already in my new flat."
"I would definitely recommend Leaders to any prospective buyers or sellers."
"This was a really complex sale... Leaders were brilliant and persistent and achieved a sale of the property in spite of all the complications."
"Highly recommend using Leaders Southsea."
"Leaders have provided me with a professional and courteous service throughout the sale of my grandmother's flat."
"A professional, proactive and friendly team."
Cons:
"I feel totally scammed! Be warned!!"
"Unethical letting agency. Definitely not recommended."
"Worst experience I had in 20 years in UK."
"However on check out I was charged for £590 for damages which are artificially made up."
"He made my skin crawl!"
"Overall I was really disappointed from start to finish with Leaders."
"Students don't bother with this lot, absolutely waste of time, quite happy to take your money not keen in giving it back when due."
Communication
Pros:
"Being in NZ, communications have been key and in the 3 months Alex has been working for us, he has replied to all emails promptly."
"The Leaders Southsea team, in particular Hannah W, have recently done an excellent job of finding new tenants in a short time frame."
"Hannah was exceptional, from prior to the viewings weeks before listening to exactly what we were looking for... Everything has been fast, professional and so super friendly."
"The team at Leaders Southsea, specifically Lucy who handled our move, were amazing and went above and beyond to make sure everything was a smooth and stress-free experience."
"Emails were responded to very promptly and he did his upmost to push things along as quickly as possible."
"Tom has been extremely helpful throughout the process and I would most definitely recommend Leaders based off of the service he has provided."
"Leaders team is amazing. I am very grateful to the leaders team for their efforts and support for helping us through all the stages in the move in process, especially Tom."
Cons:
"Seen a house and was happy with it so made the deposit, and they kept delaying it and keep saying they will call me back!"
"Twice my girlfriend and I booked viewings over the phone and both times the agent didn't show up."
"Your email gets ignored When you need them, but if you dont answer theirs, then will call you and disturbing you."
"Alex doesn't respond to emails or phone messages AND all we want is an update so we can get my sons deposit back."
"Unfortunately, after they left, our tenancy was shifted to a variety of different account managers who made it clear they were not really interested."
"Service varies some of the team are good but at times the responses are slow and you have to chase them up."
"We were badly let down by one member of the team who released the keys to a tradesman after being explicitly requested to give us and the tenants 24 hours notice of any visits."