Thornton Road Surgery Reviews Summary

Staff Attitude and Professionalism

Pros:

• "The team are very helpful, professional and always listen to your views and act upon it."
• "Jacenth, one of the receptionists, is exceptional. She is always very helpful and gives you 100% of her time, she's very patient, kind, and empathetic."
• "I spoke to Hani today who really helped me sort out medication for my daughter. She went really above and beyond."
• "A gentleman named Mo Azhar was able to resolve a medical record request which has been pending for a while."

Cons:

• "Very Late responses, Late appointments, Rude Receptionists. Unskilled staff."
• "This guy Zain was at reception is very very rude. I was almost dying to reach the GP from the bus stop."
• "The worst surgery I have ever seen before. Receptionist very incompetent. Simple change of address she wasn't able to perform."
• "The reception staff is extremely rude, she didn't even listen to my query, so disappointed the way she answered me."

Appointment and Response Times

Pros:

• "My family and I changed to this Surgery and I can honestly say that I made the right decision. They always follow up any consultation."
• "Recently joined Valley Park surgery for myself and my 2 children and since then for last-minute prescriptions and appointments needing to be booked they have done so very kindly."

Cons:

• "After more than two months, I have not been contacted. I reviewed them several times and finally I was able to get an appointment, but on the first of November."
• "I was trying to get an appointment today called at 8am and got through fairly quickly to and the message said I am No 1 in the queue. After holding for 22 mins call got cut off."
• "Trying to make an emergency appointment for my 7-month-old daughter. The guy who picked up the call offered me an appointment on 30/11!! Today is 03/11!!"

Quality of Medical Care

Pros:

• "Dr. Sakeela is brilliant and so thoughtful to your problems and Aliyah Mirza, I thank you both for trying to get my injection brought forward."
• "Fantastic Dr. IQ app for online requests with a quick turnaround. Very easy process for repeat prescriptions."
• "The staff has been absolutely brilliant from start to finish during my Covid 19 vaccination at the Healthy Living Centre."

Cons:

• "They don’t listen, they don’t care! They spend more time shutting you up talking at you than listening to you. Incredibly careless and cruel people!"
• "Worst GP practice!! I have called for my inhaler prescription and they told me that in 2 working days I will receive it at the pharmacy."
• "Had 3 problems with this surgery it's a jokeeeeee! Sent me to the wrong surgery and sent me to rush to the other the other said no appointment I had to kick off the lovely nurses luckily saw her."

Privacy and Data Handling

Pros:

• "A very wonderfully dedicated receptionist... she carefully, calmly, and jovially persuaded me to visit the surgery for an up-to-date blood pressure check."

Cons:

• "The service has been utterly appalling. During the height of Covid-19, my twin sister tried to register with Thornton Road surgery, what happened after the registration process was a criminal."