Queensbridge Group Practice Reviews Summary

Online Services

Pros:

• "I like their online consultation request system - it saves having to wait in massive call queues in the AM."
• "I find the online consultation tool helpful."

Cons:

• "The process has not been updated since covid."

Staff and Service

Pros:

• "Great service from reception manager yasmin and reception team nosirun and rafah."
• "This practice is awesome. Friendly staff, same day and over the phone appointments if urgent."
• "Dr Yaganti is an exceptional doctor, full of compassion and honesty."
• "Just want to say a big thank you to the queensbridge team! Came with my mum for appointments and a few other enquiries the reception team where exceptionally helpful, the GPs are very helpful and very attentive."
• "Amazing service!!! better than all the NHS places I've been to."
• "Very very happy with the service from reception to doctors."
• "Brilliant surgery. They have helped me a lot when I didn't have an address and needed to see the doctor."

Cons:

• "Doctors are delaying us all the time, why do you take so many patients in same day?"
• "Having waiting for a long time to get through via phone... to gain results and next steps of my blood tests I was dealt with quite abruptly."
• "This situation has made my illness worse just because of this one women talking so horrible to people she needs to get fired."
• "After 10 years of being with this appalling surgery, it now embodies and reflects the true NHS care offered to patients by having no clinical value at all."
• "The 5-star reviews seem fake - they are incredibly long-winded and read like scripts."
• "GPs/nurses are nice and seem competent. However, poor follow up on patient, hard to see the same GP within reasonable time."
• "I am beyond disappointed with this GP Practice - if you value your health this is not the place to be."

Facilities and Accessibility

Pros:

• "If their facilities were more up-to-date, they'd have 5 stars from me."
• "My mum moved into the area recently, and she needed a GP appointment. we walked into the surgery they was able to register her same day and get her seen!"
• "Very good service the staff there are very professional, respectful, likewise the doctor."