The Medical Centre Reviews Summary

Nurse Services

Pros:

• "I would like to give 5 stars to Maria, one of the nurses, who is always really friendly and jolly."
• "I had an appointment today with nurse Maria and I was extremely pleased with the information provided."
• "Went to see nurse María. Fantastic service and very helpful information."
• "Saw Shireen the nurse yesterday. Waited about 5 minutes after my appointment time, but she was very helpful."
• "I had a very good experience in The Medical Centre. Dr. Sahota has very good bedside manners and her medical experience is second to none."

Cons:

• "Some of the Nurses have an attitude issues."
• "The worst place ever, the reception Alison and the other brown Indian girl were horrible."
• "Person who answered phone is rude and very unprofessional, meant to be helping people hang up phone."

Reception Staff and Booking System

Pros:

• "I have been registered to many surgeries in the UK before and I would proudly say The Medical Centre at Green is my all time favourite starting from the warm reception team."
• "The reception staff were very helpful making all the appointments."
• "Most of the receptionists are friendly and helpful. I quite like econsult too."
• "These wretchless individuals will openly share with the surgery the ailments you discuss over the phone and then ignore you on the rare occasion you are invited down."
• "Really friendly and helpful doctors surgery, been a patient there for many years and can only recommend the place."

Cons:

• "Receptionist are rude. It is sad how they treat the patients."
• "The first one I was given an inhaler and the second one Sunny calls me eight hours later than the scheduled appt."
• "Backwards & forwards with gp/receptionist. Nothing is ever sorted."
• "The worst place ever, the reception Alison and the other brown Indian girl were horrible, not helpful and with attitude."
• "How is it a patient has to wait 14 days for a call back?"

Doctor's Professionalism and Availability

Pros:

• "I have found Dr Jason extremely helpful and I feel like I have progressed further with his treatment and advice."
• "I have been very happy with the service I and my family have received at this practice."
• "This is a fantastic surgery. I wanted to let them know how much the local community appreciates them."
• "I have been registered with the Med Ctr for years, avoid going there or phoning, complete waste of time."
• "Brilliant surgery, always been great with all my family."

Cons:

• "Doctors are useless and they expect you to know what’s wrong with you!"
• "The Doctors are pretty hyper. There is no accountability."
• "Worst Service ever! Dr. Wafi the most unprofessional doctor I have ever seen!"
• "It’s truly scary how much this surgery has gone down hill."
• "I don't know where to start? The system is broken, as we're all painfully aware, but this surgery has numerous problems."

Appointment System and Wait Times

Pros:

• "I have been very happy with the service I and my family have received at this practice."
• "Really friendly and helpful doctors surgery, been a patient there for many years and can only recommend the place."
• "Brilliant surgery, always been great with all my family. Friendly staff from reception to Dr's and nurses."

Cons:

• "Worst practice to stumble upon, no care for the concerns of the parents of young children."
• "It’s truly scary how much this surgery has gone down hill."
• "I have waited 4 days for telephone consultation just to be never called."
• "I registered at this GP as I recently moved area. I find it crazy how they don’t take appointments over the phone."
• "If I could give this surgery 0 stars I would, reception staff not fit for purpose especially ‘Michelle’."

Confidentiality and Professional Conduct

Pros:

• "I have been very happy with the service I and my family have received at this practice."
• "I have been registered with the Med Ctr for years, avoid going there or phoning, complete waste of time."
• "I have no complaints about the Doctors and staff themselves as they are all highly professional and skilled and polite."

Cons:

• "Openly mocking patients is a massive no no. Have a bit a respect for your patients and not talk openly about their symptoms."
• "I am sick and tired of dealing with these unprofessional “doctors” -treating people without respect !!"
• "Uncaring and dismissive doctors!!"
• "Receptionists are rude and borderline racist."
• "Worst doctors surgery ive EVER had. Every time i have had an appointment ive always had it 45mins to an 1hr after the appointment time."