Fairhill Medical Practice Reviews Summary

Appointment Booking and Management

Pros:

• "I was offered a physio appointment on the same day."
• "I was able to book an appointment the same morning."
• "Called in the morning, was told no appointments available, but placed on a waiting list and got a call back confirming an available appointment."

Cons:

• "Checked-in online but had to wait over 15 minutes past my appointment time due to a system error."
• "It’s almost impossible to get an appointment in advance, and on the day there aren’t many available."
• "Trying to make an appointment is beyond ridiculous- been trying to call for a while, always need to call after 8 am and the line doesn’t even go through."

Staff Professionalism and Attitude

Pros:

• "The physiotherapist was very patient with my back issue and helped me get to the bottom of it."
• "The nurse was amazing, reassured me, and helped to calm me down."
• "The lifestyle coach was so friendly, knowledgeable, and personable."

Cons:

• "Staff need to be more aware that inappropriate language and discussions can be heard by patients."
• "The person who called back to confirm the appointment was extremely rude and obnoxious."
• "The receptionist was not helpful and started to make faces when I insisted on my request."

Quality of Medical Care

Pros:

• "Dr Satchithananthan was very friendly, clear, and thorough."
• "The Head of the Physio Unit clearly explained to me the outcome of my MRI Scan."
• "Dr Van Mellaerts has always been very professional, helpful, and friendly to our family."

Cons:

• "Lack of communication astonishing. Wasted one doctor's and one nurse's appointment, still no clear time frame or plan for potential treatment."
• "I had to go to Kingston Hospital as I was experiencing an Asthma attack."
• "The nurse can't even draw blood from a vein, tried three times."

Efficiency and Timeliness

Pros:

• "I was seen straight away by a very efficient and sympathetic doctor."
• "Appointment was running 3 mins late, was informed on screen in surgery."
• "By 9:00 it was running 15 mins late for COVID vaccinations, but better than previous experiences elsewhere."

Cons:

• "Surgery was packed and many people were concerned about missed covid booster slots due to no communication."
• "Waited 40 minutes with no mention of how much longer I would have to wait."
• "Got to appointment on time at 16:50 and waited 40 minutes with no apology."

Administrative Efficiency

Pros:

• "Self-check-in was a good option, and the name board with the room number on display was awesome."
• "Easy to set up an appointment via link sent by surgery."
• "I had my first smear test with Ms Sullivan, who eased my nerves and was very thorough."

Cons:

• "The manager of the practice cancelled my appointments without informing me."
• "I have had 2 experiences where I had to chase the doctor as they didn't call me or I couldn't get my results."
• "Calls are recorded, and due to an error of one of the receptionists, I was treated rudely by another."