Mount Alvernia Hospital Reviews Summary

Staff

Pros:

• "All the staff are professional, friendly and efficient."
• "I cannot applaud the staff more for their professionalism and care I received whilst staying at this hospital."
• "The staff are absolutely amazing, friendly, helpful & really make you feel like they enjoy working there."
• "Everyone I had contact with were all very friendly, helpful and so polite."
• "All the staff doctors nurses and reception staff were all so helpful."
• "Every member of staff from Porter to Surgeon were efficient, kind and caring."
• "All staff that I had contact with were courteous, professional and clearly well managed."

Cons:

• "Dangerously understaffed at the hands of Leon Newth who doesn't know what is going on beneath him."
• "They were very aggressive towards me."
• "I must express my disappointment with the nursing staff in the ward."
• "Harassing staff that will spam call you up to 14 times if you don't answer their phone calls."

Facilities

Pros:

• "Care, facilities and treatment exceeded my expectations in every way."
• "The facilities were top notch with recently refurbished rooms and ward."
• "The hospital waiting lounge is comfortable and refreshments provided."
• "The ward was clean and had recently been refurbished."
• "It’s a modernised, fresh facility close to the Town Centre."
• "The place is spotlessly clean as well."
• "Mount Alvernia was excellent - easy check in process and the facilities and atmosphere remain very much fit for purpose."

Cons:

• "Parking is horrible."
• "The lift being out of service that takes you up to the hospital."
• "The building is a little tired in some areas."
• "Very small car park and constant building work."

Rooms

Pros:

• "The room was comfortable, relatively modern and met all of my needs."
• "The bedroom was climate controlled and very private and peaceful with an easy to access en-suite."
• "My room was clean and comfortable."
• "Rooms were clean."

Cons:

• "My only criticism was the room as it was in desperate need of an upgrade."
• "I found the room small and uninviting, I felt it was more like a prison cell."
• "Day case rooms definitely need a refurb."
• "Very disappointed after the operation that I was taken back to the room where I had initially got changed and another patient was there."