The Hair Bros Reviews Summary

Customer Service and Experience

Pros:

• "Customer service is top notch. They worked with me and was able to accommodate my delayed flight."
• "The environment is gorgeous, and going to the salon is an experience in itself."
• "The atmosphere is welcoming, unpretentious, and I’ve loved spending time there. Good chats, good vibes, good times."

Cons:

• "Appointments are difficult to get as they are always booked."
• "Pretty pricey - especially when you don't get your hair washed and your hair gets 'wafted' at the end with a hair dryer."

Haircut Quality and Styling

Pros:

• "The cut isn't the only great thing about them, it's the conversation and the feeling of being comfortable throughout the process."
• "The dry hair cuts are a game changer; my hair looks just as great after washing. No surprises, just consistently amazing results."
• "The best haircut I’ve ever had. The dry cutting makes so much sense as it works with your ‘real’ hair."

Cons:

• "Not listening to what a client is asking for is their first mistake, especially for those with textured or long hair wanting to keep it long."
• "They used a razor comb to cut my curly, thick, textured hair and it created a halo of frizz."
• "It's a very ‘one size fits all’ approach. I have so many short strands at the top of my head that stick out and look terrible."

Salon Atmosphere and Decor

Pros:

• "Very minimalist atmosphere which lends to a relaxed experience."
• "The salon is beautifully decorated (Wassily chairs- yes please!) and the space in the back where the boys are, is enveloped by plants and magical."
• "The salon itself is beautifully decorated and calm and it's such a treat to be able to spend an hour there."

Cons:

• "The salon is located in the gorgeous Sydney Street a short walk from South Kensington station, but it's hard to get a booking."
• "The salon is quite far from where I live, making it a bit inconvenient for regular visits."

Stylists' Expertise and Approach

Pros:

• "The knowledge they have about hair types and facial shapes is so good! I told him to do what he thought would suit me and he did not disappoint."
• "They are masters with their scissors and know exactly what cut will suit me and my hair type."
• "Sean has been cutting my hair for a few years now and it looks incredible every time."

Cons:

• "The haircut is horrendous, sorry, but really there is nothing good. Using a razor and having a one fits all method is just total nonsense."
• "They seem to apply the same cookie cutter approach to all hair types, which doesn’t work for everyone."
• "Some stylists were harsh with their brush and the blow dry felt damaging to my hair."