Address: Sidney Store, 24 Sidney Rd, London SW9 0TS, United Kingdom
Phone: +442072075904
Rating: 4.3
based on 195 reviews.
Customer Service
Pros:
"Excellent first experience today! My appointment started 5 mins after I arrived which was amazing given previous experience at other salons where the timing of your appointment meant very little."
"First time come back to Elite Hair Lounge, It was lovely having my hair done by Quinsta today. Fantastic customer service and very informative."
"Another fantastic experience at Elite Hair Lounge... Outstanding customer service from Lenole and Trisha."
"The staff were very professional and friendly."
"Customer service was excellent, they instantly made me feel welcome."
"Very happy with my first visit to this salon, clean interior with friendly and knowledgeable staff."
"Great service- the staff were nice and friendly and very welcoming."
Cons:
"They upsell a lot – I expected to pay £75 for the service and ended up paying almost 50% more, with a final charge of £110."
"Unfortunately have not had any experience with the salon, because when you try to call them they rudely and randomly put you on hold with no explanation...then they leave you on hold."
"The staff in Stockwell branch are extremely pompous and arrogant I’ld say especially of the receptionist called Joyce."
"I’d recommend you go here “IF” you have time to waste."
"Today the 28th of June I called again to make sure that it was 1pm and they told me I didn’t have an appointment booked and they are so sorry etc etc they said that can’t book me in for the 29th because of what I wanted done."
"The lady behind the desk chatting away with the receptionist was so unprofessional and rude to me I was gobsmacked."
"The receptionist was dismissive stating I would still lose my deposit because of the lack of notice?!"
Styling and Treatment Quality
Pros:
"The senior stylist really knows her stuff, you can tell she’s very passionate about her job."
"This was my first salon experience for my natural hair and everyone was so lovely and made me feel welcome and at ease."
"I am so glad my daughter had such a great experience and she loves her hair."
"I got the elite silk press which was £70 & my trim was amazing - she wasn’t scissor happy but done such an amazing job!"
"I’ve never seen my daughters hair look as perfect as it does now. Shantay was kind and professional, gave us lots of tips on how to keep her hair healthy."
"Their adamancy on healthy hair and trying to maintain it was at an outstanding level (they take their job seriously)."
"I always receive first class service at Elite."
Cons:
"The hair around the edges (forehead head and nape) was not pressed at all and still has an afro texture."
"The styling of the silk press lasted less than an hour and the hair went through multiple passes of the flat iron and has a burnt smell."
"Paid for a Silk Press; waste of money because it only lasted a few hours and finished style was horrible."
"They refused to do the treatment unless they heavily cut the hair and wash it using low quality bumble and bumble products."
"Don’t bother going their if your natural not worth the money waste of time money and heat damage."
"Hate to write this! I came for a silkpress last year, it looked amazing. But my curls in the front of my hair are no longer."
"The entire experience was horrible and it's clear she does not know how to handle healthy, long 4B hair."
Professionalism and Staff Behavior
Pros:
"Lauryn was enthusiastic about doing my hair and gave great maintenance tips throughout the process."
"Thank you so much Shantay for taking your time to save my hair."
"Was very impressed by the professionalism of both the hair stylist and the receptionist."
"The stylist gave me excellent service as always."
"I’ve been coming to Elite Hair Lounge for almost a year now and have trusted their expertise and knowledge of hair since my first appointment."
"Senior Stylist, Lee, did my hair this time and Teresa washed it! They are both so educated and gentle with my hair."
"The lady who cut and styled my hair was a true professional who made me feel at ease."
Cons:
"I turned up at 9.00am and the shop wasn't even open."
"I was seen 30 minutes after my scheduled booking."
"The wash was terrible, the stylist had long fake nails so she wasn't able to wash my hair properly."
"This place lacked the organisation for premium prices."
"Sometimes the towels have not been clean and they smell."
"The stylist who did my hair was extremely rough when de tangling my hair, again very rough when washing my hair."
"Also, the music in the salon is far too loud, and the stylists aren’t very attentive, don’t come to get you straight after the dryer comes off etc... just sat there waiting."