Bella Napoli Reviews Summary

Food Quality

Pros:

• "The food was great, amazing service from the host Attilio, the seafood was tasty and fresh."
• "A really nice Italian restaurant. The setting is lovely and the food even better."
• "The food was delicious, my partner is fussy with food quality and she enjoyed the pasta dish, said it had good flavour."
• "The seafood risotto I had here was the best I have ever tasted."
• "The food was fantastic, the Spaghetti as well as the Pizza, were freshly made and good ingredients were used."
• "Food was gorgeous! Highly recommend!"
• "One of the best stone baked pizzas throughout the whole of the UK."

Cons:

• "The food was mediocre, I’ve had better at pizza express."
• "ALL food was EXTREMELY BLAND despite using fresh ingredients."
• "The chicken was over cooked it was like rubber."
• "The Milanese was made with old chicken."
• "Very disappointing food. Tasteless pasta, watery sauce, over cooked dry chicken and husband's sausage pasta not much better."
• "Unfortunately NOT great, my chicken was in swimming pool of oil and tomato sauce."
• "The pizza It was inedible."

Service

Pros:

• "Fantastic service. Some peeps a bit loud, but if ya happy then... celebrate it."
• "Top service all staff are warm, happy, efficient & charismatic so atmosphere is great!"
• "Attentive and friendly service."
• "Absolutely fantastic service, the waiter and staff were so friendly and welcoming, nothing too much trouble."
• "Service very efficient, friendly and polite."
• "The service is excellent, waiter really looked after us without being too invasive, very polite and prompt, hat down to the service!"
• "The staff was fantastic, helpful and friendly."

Cons:

• "Definately do not recommend."
• "Service took ages, waited over half an hour before our drinks order and starters were taken."
• "The wine was not cold enough and when we told her this, she was extremely rude."
• "An argument between the two waiter ensued by our table and so we decided to leave as quickly as we could rather than be caught up in a staff squabble."
• "Horrible service! Full disrespect!"
• "Went here with some friends for dinner and had the most terrible service ever."
• "Horrendous service. We had booked a table and arrived to a half empty restaurant on a beautiful sunny day."

Atmosphere

Pros:

• "It's a place you know you're going to enjoy the food & service guaranteed! And lot's of free parking too!"
• "Tasty, and very good atmosphere and experience. Slightly on the expensive side, but you absolutely get what you pay for!"
• "Lovely relaxed atmosphere."
• "The Italian staff are a bit loud 😂, but that makes the environment as if you are in Italy."
• "It was a relaxed atmosphere, well organized, good service, very efficient and kind staff."
• "Lovely food with good prices."
• "Food tasted great, atmosphere was vibrant."

Cons:

• "If you are noise sensitive then it isn't the best place. Loud rock and roll, loud waiters, poor acoustics."
• "Not a great atmosphere in there and felt like a bit of an inconvenience to the staff."
• "The waiters constant loud arguing didn't make a good atmosphere either."
• "Also, nobody came to ask how our food was, and the background noise got LOUD and ROWDY as the evening went on."
• "Never again I will go back to that restaurant. Very bad food... and the attention is super bad."
• "The overall service severely lacked attentiveness."
• "Absolutely terrible, we waited ages to be given a menu, we waited ages for our order to be taken."

Value

Pros:

• "It's a little pricey for Italian but because of the great food and atmosphere it's with it."
• "Excellent value for money Italian food."
• "Prices are reasonable. Food is of great quality and tastes amazing."
• "Was surprised when the bill came, much cheaper than expected especially given the quality of food and service."
• "Great value for money."
• "A smart Italian restaurant serving excellent quality food at a competitive price."
• "The price are competitive and the service was excellent."

Cons:

• "Great food but when we received the receipt, service charge was automatically applied... it's clearly ripping people off trying to get them to pay service charge twice."
• "Would be 5 stars if not an extra SERVICE CHARGE that was applied to the bill automatically, without even prior asking."
• "Did find the drinks to be rather expensive."
• "Food was two spaghetti bolognese and as a chef experience which myself had been worked in kitchen for 17 years back in the days, that I could tell that food was been microwaved."
• "Unfortunately things went wrong at desert, worst panna cotta ever and certainly not made in the restaurant."
• "The girls toilet was small and filthy and the hot water didn’t work."
• "The restaurant is a bit dated and could do with an update."

Location

Pros:

• "Lovely location in the marina, free parking available nearby, good bus service."
• "It's the oldest restaurant in the Marina."
• "Location is great as it’s on main road."
• "Nice restaurant, spacious and comfortable."
• "Authentic Italian restaurant... Traditional & good variation of Italian dishes to choose from."
• "It is a lovely restaurant in a good location with a nice ambience in the day."
• "Brighton has many 'Italian' food outlets, but not many authentic dishes."

Cons:

• "Parking would be a challenge as it has to be in a parking plaza and with no lift you’d have to climb stairs up to 5 levels."
• "We were sat by the waiter on a table for four but we were just two. Later another waiter seemed cross about this and made us feel uncomfortable."
• "The manager or owner must be honest with customer not just saying yes boss yes boss it is just words play... it’s not a Business quality."
• "Unfortunately NOT great, my chicken was in swimming pool of oil and tomato sauce. Waiters shouting loud to each in their language front of customers which we felt uncomfortable!"
• "Initial impressions not very welcoming, waiter handed us menus without speaking or eye contact."
• "We went for a 50th birthday celebration after my mum's recommendation as she seems to go there a lot. Unfortunately though the service was really bad and four out of the five of my family have been ill overnight and this morning."
• "Ordered a second drink but it did not arrive, so we then left."