Address: 244, Metrocentre, Gateshead NE11 9XY, United Kingdom
Phone: +441914061066
Rating: 4.2
based on 169 reviews.
Staff and Service
Pros:
"The staff were amazing and very helpful couldn't have done anymore than they did for both my son and his big brother."
"Staff still maintained a tidy environment and were quick to help anyone having problems with tickets or stuck toys in the machines."
"The staff are really friendly as well as being professional."
"Staff were lovely though and deserve a medal for working in such loud chaotic workplace."
"Nice and friendly staff, music is quite loud but it was quite quiet mid afternoon mid week so can't complain."
"Visited post covid lockdown, staff were great and very helpful and cleaning all the time."
"Very Entertaining and Customer Service is amazing!"
Cons:
"I am writing about the soft play staff, i had booked a party for my son 6th birthday party, i would not recommend this place to anyone to book kids party, they rush you so much, they look at you so bad, they so angry with the kids, they forgot about the party bags and balloons, they very rude!"
"The staff are a bit meh. Not rude just a bit ignorant, we stood in a queue twice waiting to be served and they'll just continue to have chit chat as you're there."
"Staff didn't seem bothered at all."
"Very rude staff. If your son happens to eat his sandwich the ladies in the soft play will give you a fierce look."
"hope if I can give a big ZERO .. very rude staff, don’t know how to communicate with customers in a respectful manner. For sure will NEVER come back again."
"Only two stars as two staff members behind the counter were too busy talking to each other while customers waited..."
"Soft play area Zero star. We were very disappointed. It was dirty and badly managed and rude staffs."
Facilities and Entertainment
Pros:
"This is the best Namco Funscape I've visited. There's a variety of games for all ages, bowling and bumper cars - if that's your thing."
"Visited namco for a quick game of bowling and am presently surprised by how much there is to do here."
"Sanitiser was available everywhere and some machines turned off for social distancing."
"Brilliant only 4.95 for a child nomatter what age for soft play they have a sand pit to and do a range of food which is."
"The place was spotless before we went in and working at reduced capacity, then it closes for a period of time to be cleaned again."
"Bowling was excellent, plenty of balls and children's ramps to use."
"Excellent arcade. This place has a great selection of arcade machines to play with to suit all ages."
Cons:
"Lots of machines to choose from. Unfortunately quite a few out of order/ not accepting tokens."
"A ok experience except there aren't many claw machines to play and the prizes are all almost either impossible to win or rather dull in comparison to other arcades."
"Took grandson to soft play. We were very disappointed. It was dirty and badly managed."
"The arcade was huge but we didn't get many tickets because the Machine wouldn't give us many some machines wouldn't even give us any and there were lollies stuck in 2 of the machines do not recommend."
"Toilets weren't very clean and were quite smelly."
"They need to sort the ticket machines and hire more staff as the queues for prizes and bowling have been long every time I have visited."
"First two change machines we tried took our money but didn't dispense any change."
Value and Pricing
Pros:
"Visited on a week day, with back to school offer was £19 for 5 of us (2A & 3C) for one game which I thought was good value."
"Absolutely love this place I visit regular a really good fun filled day out that doesn't break the bank."
"All things there are really cheap except from the bowling alley."
"Some arcade machines cost as little as 2p."
"Nice place for kids to enjoy. Just collect tickets and then go to counter to take gifts as of your collection of tickets."
"Set price £9 for 2hrs of game play, the gamers in our group had a great time."
"Great arcade to spent a day out at. It's located in the metro centre shops, so there's plenty to see and do alongside a stop by this place."
Cons:
"Really enjoyed. Spicy prices, The price per adult 16.50£ for 2 games."
"Went in and ended up paying £12.50 of a glass of cheap red wine as I was not advised of a wait time before they took payment."
"It's ridiculous how expensive it is in here for a couple of drinks and a game of pool at the bar."
"Great amusement fun but far too many people in one place and not wearing masks and no social distancing is just asking for trouble won't ever go back in when there is that many people inside."
"£4.50 for a pint!!! Only found out after I ordered 2 🤦 All arcades are a little steep but that's a tad much lol."
"Cracking for young kids and with it being attached to the arcades it can cater for Older kids too. Just make sure you've renewed your mortgage as It can be an expensive day out."
"kids enjoy it but its too expensive, dodgem cars £4 per person if you have a family of 3 or more its a lot of money for 1 ride alone."