Clapham North MOT Reviews Summary

Booking and Scheduling

Pros:

• "Booked online super easy, received a text to confirm, was received on time and with a smile."
• "The appointments are flexible and easy to book online."
• "I booked the mot online the day before, got a confirmation email within half and hour."
• "After about 10 minutes I received a text to confirm the slot."
• "I found the booking system very easy to use and when arriving I was made to feel very welcome and there was no wait."
• "Very easy booking process online. Email and text confirmations."
• "I booked in online and received calendar notification. Very slick and easy."

Cons:

• "Booked over a week ago for a MOT and service and was told on the day that I never booked and was spoken to like I was dirt."
• "Website is misleading in terms of being able to book MOTs or services on the weekend... you can't."
• "Then suddenly, saw the rates had increased by 25%."

Customer Service

Pros:

• "Always punctual, efficient, and a pleasure to deal with."
• "People here are genuine, honest and helpful."
• "The service is always excellent and the staff extremely friendly & helpful."
• "Everybody went out of their way to be courteous and friendly."
• "The staff are all very helpful and polite, taking time to explain any issues."
• "All the staff were polite, professional and friendly."
• "Very courteous, friendly and knowledgable. Can't recommend them enough."

Cons:

• "Awful attitude awful people, they are clearly making too much money as they dont seem to want business."
• "Terrible service!!! Do not go here!!"
• "Awful service. Poor service all round."

Quality of Work

Pros:

• "Even pointed out something I should look into and that wasn't part of the MOT."
• "The mechanic fixed my front brake otherwise would have failed the test and didn’t charge me extra."
• "Thorough work undertaken to check everything and details given to understand any advisories and plan ahead."
• "They explained me that MOT can wait so that I don't lose the 2 months left, when another garage advised me to do it now."
• "Not only had they done the service in the 1 hour of labour, they'd washed it as well!"
• "When servicing my motorbikes, they always go over and above what's required, fixed things for free that I hadn't even noticed needed repair."
• "The MOT they did on my car was swift and thorough, they’re an absolute pleasure to deal with, I highly recommend their services."

Cons:

• "In my experience they do the minimum but not too helpful about anything else."
• "This might have been a fantastic place back in the day but it seems they're greedy now and standards have fallen hugely."
• "I overlooked slow and sub standard work."
• "I would go elsewhere these days. Not the place it seems like it once was."

Value for Money

Pros:

• "Offer great value for money."
• "Good value & absolutely no trying to up sell."
• "The bill was very reasonable indeed."
• "They did a great job on my car at a very reasonable price."
• "Lovely, decent guys who always do a good and reasonably priced job."
• "Fantastic all round, speedy service, very reasonable prices."
• "They're always a real joy to deal with - won't charge over the odds, or invent work that doesn't need doing."

Cons:

• "Suggested I needed new tyres but were happy to honestly advise I had a couple of thousand miles left rather than take the money."