Halfords Autocentre Catford Reviews Summary

Customer Service

Pros:

• "Had service and MOT. Very polite and professional, kept me up to date at every stage."
• "Excellent service from all staff. Very friendly and helpful."
• "Great team and so transparent."
• "Every day we received up-to-date information about what is happening and how far you are with the problem with our car!"
• "Thank you guys for the great customer service. You accepted our problem personally! You responded quickly and treated us more than wonderful!"
• "Staff here are honest and have integrity."
• "The staff were most helpful with helping to find the issue with my car."

Cons:

• "The car broke down a few days ago as the terminals had come loose due to the battery bouncing around."
• "I went there for MOT and what happened was beyond imagination. They fail my car on couple of things and gave me a price list for necessary work. I was struck with a bill over 1300."
• "Absolute clowns. Deluded, lying and incompetent clowns."
• "After 30 min phoned me to pick up the van because they can’t do the works."
• "First I booked appointment in Bell Green Halfords autocentre and next day I was asked to cancel it as manager from autocentre called me and told me that it is too much of work to be done and also his staff is sick."
• "This garage closes at 5pm on Saturdays. It was already 4:20 and I had not received any calls or emails."
• "Charge extra everywhere they can. For example book an mot in store £35. Online £30."

Professionalism

Pros:

• "MOT carried with efficiency of time and knowledge."
• "Curtis is absolutely amazing, skilled and very professional."
• "Andy offered brilliant advice and took the time to explain and show me what to look out for, very honest and genuinely helpful."
• "The team were very helpful and friendly and I would recommend this garage to anybody."
• "Completed a service and gave me thorough report and completed the repairs."
• "Very professional car repaired the same day. Highly recommend."
• "Staff were very helpful and friendly. They kept me informed along the way and also indicated additional problems that will need seeing to soon."

Cons:

• "I don’t recommend wheel alignment with them."
• "Cars should be treated with respect, seat covers and gloves should really be essential as it wastes owners time and ruins interior cleanliness maintained by owners."
• "They never called to tell me it was ready most times, or to tell me it was going to be delayed."
• "Every time I picked it up they had left the whole car unlocked meaning it was not left secure."
• "I felt that the staff were clearly uninterested (eg. bad tone when speaking to me) and it was a wasted trip."
• "Halfords is a big brand but they are hiring cowboys to represent them."
• "During this time I received very little communication from Jay, the service manager, I had to call him to chase constantly."

Value for Money

Pros:

• "Given my limited knowledge it would have been easy to take advantage but instead Andy was honest and kind."
• "Long story short I took the quote on paper, went to KwickFit and got both my tyres replaced for £150."
• "Fair pricing on MOT."
• "Prices are very fair: they aim to please and the work is done to a good standard and finished on time."
• "Saved me £144 quoted by other garage."
• "The crew here have saved me a small fortune on other dealerships wanted to charge."
• "I took the premium part and still saved £££."

Cons:

• "I was booked for 10 am for one tyre change, I was told it could take up to two hours, what’s the point in having appointments if they make you wait?"
• "I bought 2 tyres online. Received a call saying that the tyres arrived at the Autocentre and I could go whenever I liked. Went there the day after and it took more than an hour to change 2 tyres."
• "Also every time I give car in, it comes back with so much tough black garage dirt on the steering wheel, door cards, floor mat, driver seat, gear stick, handbrake lever and door sills."
• "The chap in charge also had no idea who was working that day and eventually realised he was expecting someone in who was in fact on holiday."
• "When I brought the car in that morning, one guy from reception said to me it will cost me £350... Today when I spoke with the manager, he said the price is £430!!"
• "Paid 50 quid for a full check and all i got after 24 hours was a fault code list."
• "Had to take my daughters car back 3 times to this branch. Gave them a second chance with my car. Won’t be a third."