Halfords Autocentre Woolwich Reviews Summary

Customer Service

Pros:

• "Honestly the nicest people you could ever deal with!"
• "Customer service at it's best."
• "Brilliant Staff, they are all happy and pleasant and seem to be a great TEAM."
• "Dean is always friendly and helpful."
• "The desk manager is friendly and helpful."
• "The guy manning reception was very genuine, nice and helpful."
• "Staff were friendly helpful and gave great advice. Did the job with no fuss."

Cons:

• "Worst service centre and biggest cheats to deal with. They are bully in nature, rude and unreliable."
• "Simply because receptionist wasn't very friendly and helpful at all."
• "They will add unnecessary items to your bill and talk up their necessity and then not carry out work to a high standard, if at all!"
• "Never again will I return - it just seems like a bunch of boy racers with bad attitudes running the show."
• "Staff were polite but not helpful at all."
• "A particular staff member (a young Asian boy) who actually carried out the tyre fitting was as rude as you can get with a disgusting attitude."
• "Rude unfriendly staff (apart from the guy manning the phones)."

Quality of Work

Pros:

• "MOT dropped off early and accommodating, manager was polite and professional."
• "Attended for a free exhaust check. Staff identified issues quickly and took time to explain the issue in detail."
• "Aircon needed a regas, l asked for a price was told £50. Took the car in the next morning, picked it up 90 minutes later. Ice cold aircon, the perfect transaction 👌"
• "Took my car in for an MOT which was carried out speedily. I booked it online, it was cheaper than ringing them, reception were great and the whole procedure was carried out quickly."
• "I had a service and lots of work done. Excellent work carried out."
• "Purchased a Carrera bicycle online and it was ready for collection the next day."
• "Work was carried out very efficiently."

Cons:

• "Paid money for pre-MOT checks at a sister branch. The checks were shoddy and unprofessionally done."
• "I took my car to this garage and I was told the disc and the pad need to be change. The next day the front tyre started bring out some burning smell and then smoke started coming out from the front tyre and the bonnet."
• "Just after a month I realised that all nut caps were missing on the tyre that was replaced."
• "It's unfortunate this time my life was put at risk after an MOT service."
• "Given bad advice, ended up costing way more than initially though. They checked the wrong part."
• "Very terrible experience at Woolwich branch. Was deceived into changing perfectly fine front disc."
• "Halfords discovered a problem with light bulbs in my car during an MOT. They suggested complete headlight units would need to be replaced for £610 based on false observations."

Value for Money

Pros:

• "I was also bowled over when I also unexpectedly received a nice price reduction."
• "These guys saw me at 9 in the morning and despite not having the tyres in they made sure that they were ordered delivered that day and fitted that day! Well done Chaps."
• "Amazing centre and amazing staff they will always tell it to u strait no hidden words and will always offer u the best deals to get ur car fixed correct and as fast as possible."
• "I have used Halfords service centres year upon year with extreme professional and satisfactory results."
• "Honest, straightforward, efficient and economic."
• "Good value."
• "Absolutely professional and value for money. Money well spend and the car drives like new."

Cons:

• "Very very poor. Halfords are only interested in getting money out of the customer."
• "RIP OFF prices, refused any additional work due to even crazier prices!"
• "It's only after I took the car for a brake check today that he is mentioning that the car doesn't qualify for the brake for life as I used it for private hire."
• "This place quoted just over £1000 for work that needed doing for my Mot; took the car to a local garage and all that needed changing was a bulb."
• "Car failed MOT, they said I needed new headlights (over 500) when they could be cleaned up."
• "This Halfords failed my MOT on multiple points and then tried to charge me over £400 to fix them."
• "Very very disappointing and dishonest in my opinion. This Halfords failed my MOT on multiple points and then tried to charge me over £400 to fix them."