Address: Bircholt Rd, Maidstone, ME15 9XY, United Kingdom
Phone: +441622393750
Rating: 4.4
based on 245 reviews.
Customer Service
Pros:
"Alistair’s exceptional customer service and communication gave me peace of mind that my annual car service and MOT was completed In a timescale that suited me."
"Alastair Moss made the whole experience of buying a new car a VIP experience."
"The sales person Kamil Szadkowski was an absolute pleasure to work with and I would have no hesitation to work with him again in the future."
"Thank you to Sophie Beeches who found my fault and explained everything to me with regards what needed doing and when."
"Great Customer Service from Kamil. Contacted Nissan Maidstone via the website in relation to a Qashqai I was interested in and I was sent a detailed video walkthrough of the vehicle."
"Very big thank you to Nissan Motorline Maidstone for their professionalism!!! Absolute 5* all the way!"
"The whole team from the receptionist to the service team and of course Ed were fantastic and made it a very enjoyable experience."
Cons:
"Had my Qashqai serviced really poor service all round had to book it into another garage to fix the problems they caused oil leak on the filter they changed not what I expected from a main dealer."
"The staff in Maidstone need customer service training."
"I was extremely disappointed and upset with the attitude of the staff I had a very disturbing noise in my juke they said no one to look at it too busy and would take a month to look at it. DISGUSTING!!!!"
"Booked a new Micra test drive direct with this dealer for 3.30 today... Kept waiting 10 mins."
"Overall poor service. Firstly I had a test drive of the new Qashqai booked and confirmed but when I arrived at the showroom the staff didn't have a car available and none of them knew anything about it."
"Sadly a poor customer experience at the showroom door this morning at 10:00 to have a look at the new Nissan Qashqai and the Xtrail."
"It is a nightmare, I have been trying to speak to a manager and the receptionist keeps telling me that they will call me back in 5min. They sold me a faulty car and the dealership doesn't want to take responsibility."
Sales Experience
Pros:
"Piers made everything so easy."
"I have purchased a Nissan Qashqai recently from this dealership. They were amazing from start to finish."
"You are a credit to Marshall of Maidstone and I will definitely recommend you and the dealer ship to everyone."
"A great reception. Once settled in, I spoke to two representatives - both were 100% professional, thorough, knowledgeable and transparent!"
"Our new Juke is excellent and wife Renata loves it."
"Had my new Qashqai nearly a week and really pleased with it."
"The dealer has been excellent and the quality of service perfect."
Cons:
"Awful. From start to finish I have been told a series of lies."
"Such a horrible experience from a company this size is so shocking."
"They took advantage of me and my inexperience in every single way possible."
"Mis-sold a vehicle I didn't want, the company closed ranks and dismissed my complaint."
"Quick to take your money but not so quick to give it back."
"I wasn’t going to publish about my experience Antel the customer service complaints department told me that there is nothing they can do about my terrible experience As I removed my car from Nissan."
"Sold Nissan because of the poor quality of service."
After Sales and Service
Pros:
"Had my car serviced. Wow what an excellent experience. A real breath of fresh air in how the staff assisted in getting my car completed."
"Cant rate Nissan Maidstone highly enough."
"Sophie was most helpful and is an absolute credit to Nissan Maidstone."
"Having purchased 3 new generation Qashqai's since 2014 without any hassle, I would recommend Motorline Nissan very highly!"
"Ed has a lovely manner and provided us with excellent after sales service."
"I would recommend this dealership if you were looking to get your Nissan serviced."
"Thank you all for the team at Marshall Maidstone a very professional team and special mention to Piers who showed his professionalism, patience and care in helping us choose our latest Nissan car."
Cons:
"I have had the worst treatment ever for such a big company, I put my car into marshals Maidstone for a timing chain on my Nissan and when I collected my car after the repair the engine management light came on straight away."
"It took me weeks to get booked in with a courtesy car."
"Spent over 1000 pound at this garage in last year servicing and when I complained about the poor service I got told take my business elsewhere."
"I was unhappy with the condition of the vehicle upon delivery, I had paid extra to get a paint protection product on the car and my guess is the people who applied this or washed the car have poor standards as they left severe swirling and scratches in the paint work."
"It went back into the workshop and I was advised that I would need to pay another £900 for a fuel pump which unfortunately just happened to fail at the same time I collected my car."
"Woeful.....van needed part for repair, dropped off April 17th 2016, hopefully will be ready for collection on Monday 25th July.......service never return calls, no updates."
"Once the sale is made they do not care about you the customer."
Communication
Pros:
"Alistair made the experience very easy."
"Very impressed with the level of service received."
"Edward is a very courteous salesman with excellent communication skills, extremely accommodating."
"I phoned up today and spoke to your service department and it was a breath of fresh air the girl I spoke to was interested in what I had to say and was very very helpful."
"The staff were helpful and courteous, they kept me informed of the progress of my vehicle."
"Always friendly and helpful."
"I am very pleased with the service I have received. Oliver Marchant was extremely helpful; he went above and beyond to find me my perfect car and answered all of my questions."
Cons:
"I also wasn't entirely pleased (annoyed is a much better description) that the showroom staff were, shall we say quiet about the fact that a new version of the car was just about to be announced - thanks guys!!"
"If I could give less than 1 star I would... No one to greet me as a walked in... The person that met me eventually wasn't welcoming at all and was very short with me."
"I got customer services involved which actually made me wait longer... total waste of time!"
"We only brought a car from a main dealer for the added security but has ended up being a nightmare."
"Service and sales team helpful front desk staff seriously let the show room down."
"Not very good at communicating, tried booking vehicle in for a service and issue with cruise control via email, got a response with dates to choose from, sent back a reply and then nothing for about 4-5 days."
"Maybe they should ring the customer back, after 4 phone calls and not 1 returned call."