Ancaster Nissan Slough Reviews Summary

Customer Service

Pros:

• "The customer service was excellent and they were genuinely apologetic and clear with their explanation as to what was wrong."
• "Great customer service on a phone and also on arrival."
• "Staff, are very accommodating and very welcoming."
• "Both Jazz and Subaan have been really helpful and professional throughout the sale process."
• "The treatment I receive from your staff has been par excellence, on every occasion."
• "Found the staff extremely helpful and informative."
• "The customer service from Kieron Sumner was superb, and he was very helpful and a great credit to Nissan."

Cons:

• "Worst experience from the rude service manager Mark."
• "Your service sucks, unprofessional and your staff should go on some serious conflict handling and customer service training."
• "Very disappointed with Ancaster... Customer service is shambles in this place!!"
• "Just appalling! I have a Nissan Leaf and needed to charge urgently... Terrible!!"
• "Their service department is appalling."
• "Rude arrogant managers who gang / cover up on customers to defend their own wrong doings!"
• "Shocking customer service."

Sales Experience

Pros:

• "Tom was very professional and the whole experience was easy and straight forward."
• "From start to finish of the purchase of our Qashqai we were treated with the utmost respect by all of the staff at Ancaster and in particular by our Salesman Stuart Catton - a pleasure to do business with!"
• "I was greeted by a salesman called Mike, who assisted me and rectified the issue."
• "Lee has years of experience in the business, he is driven, energetic and wants to ensure the customer is happy and confident with their purchase."
• "Mike Scrafield was exceptionally helpful in assisting us to chose the car that we really wanted."
• "He was approachable & attentive."
• "He helped me find the car that perfectly suits my lifestyle and work needs."

Cons:

• "Buying my car from them 2 years ago was painful. Car was delayed by 2 months."
• "bought a car here and was promised a lot of things to be done to the car. None of it was done!"
• "sold a micra, but was not told of the issues with a 3 cylinder version being hesitant and jerky when I bought it. would never have got it."
• "The dashcam had been poorly fitted needing an engineer to come into the showroom to fix the poorly fitted dashcam and there were small dents/chips to the front bonnet of my brand new car!"
• "Absolutely appalling after sales service!!!"
• "Mark, the manager has lots of complains in google review which seems true."
• "This is by far the worst dealership I have ever dealt with... If you want to be lied to and basically told you will be charged for any issue when you have parted with the money then this is the place."

Service Quality

Pros:

• "As always, polite and efficient, and certainly not as expensive as many dealers."
• "Overall it was immaculate services that my dad and I received."
• "Another service completed perfectly under the service plan."
• "No question was too much of trouble for him and he’s been available at anytime for us."
• "Very pleased with the service received at Ancaster Nissan today."
• "The service I received from Stuart was exemplary."
• "Air conditioning repair just completed within 2 working days."

Cons:

• "I been nissan show room in Slough April for service & mot but take so many hours then their front line customer service people wasn't good."
• "One thing I personally don't like is if I want any thing to be checked as part of service, every single inspection need to be formally paid separately."
• "Had taken my car for MOT and Full/Extensive Service... I don't recommend Ancaster Nissan Slough for MOT."
• "The Nissan Leaf is a brilliant vehicle and unfortunately it is let down by the overall quality of service from Ancaster Slough."
• "Just appalling! I have a Nissan Leaf and needed to charge urgently... Terrible!!"
• "Their service department is appalling."
• "Items repaired under warranty broke in a year."