Address: Spon End, Coventry, CV1 3HF, United Kingdom
Phone: +442477674436
Rating: 4.3
based on 208 reviews.
Customer Service
Pros:
"We were absolutely astounded by the service we got from Allistair."
"Really happy with the customer service received at West Way."
"Always got the best of service from Paul Biddle."
"Josh was absolutely fantastic from Nissan (Coventry)."
"Excellent customer service from all staff at West Way."
"Fabulous service always received from here. In particular Alistair, professional, knowledgeable and a pleasure to deal with."
"The staff at West Way Nissan Coventry are friendly, knowledgable and so helpful."
Cons:
"Been over a week and still waiting for the written quote for a used Qashqai, got the impression that the salesperson was not interested."
"Terrible service. They charged over £270 and rejected Halford diagnostics report which reported the same issue with more precision."
"They did not answer the phone on many occasions."
"Atrocious service Advised short wait time 25 mins later still waiting."
"Absolute disgrace!!! And I'm sorry to have to even put one star on this review!"
"Feel robbed by this dealer."
"Words can not describe how bad of service these guys provide."
Vehicle Purchase Experience
Pros:
"Great cars and a superb service made a top purchasing experience."
"Purchased Nissan Micra very pleased with service I got from Joshua wasn't pushy at all got me a good deal what a lovely young man."
"Could not recommend this place for your car purchasing needs enough."
"I am so pleased with my car - having never owned a Nissan before I’m enjoying my 'new toy' very much!"
"I have just purchased a stunning, low mileage 2014 Nissan X-Trail from West Way Nissan and I can honestly say it was by far the most pleasant dealership experience I think I have ever enjoyed."
"Fantastic experience with West Way Nissan, Coventry."
"I would definitely recommend Nissan Coventry in the future. The service I received was outstanding."
Cons:
"Extremely disappointed with our entire experience with Westway Nissan."
"Got a used Nissan qashqai through Joshua, wheels were polished to cover up the worn tires."
"However, only a few days in the car wouldn’t start which was one issue but the worst part was the really bad attitude of Brad who I believe is yet dealer principle."
"I was pushed into paying for it before the bumps and dents were fixed for me."
"I'd give 0 stars if I could. I bought an Audi from the Coventry branch at the end of March. The fuel pump failed last week."
"Giving 1 star as im not allowed to give zero. What a shoddy bunch this lot are."
"I will NEVER touch another Nissan again and I will actively encourage anyone considering buying one to avoid at all costs."
Facilities & Amenities
Pros:
"Their hot chocolate is fantastic especially on a cold day or not."
"Thanks to West way Nissan Coventry! I had a noise in the car that was driving me mad but thanks to the tech guys they helped me to understand why this was occuring and how to prevent it from occurring."
"The whole team at Westway were extremely accommodating."
"Very professional, friendly and knowledgeable service given by Karina."
"Nissan will do everything to make the process simple and easy for you and will always work with you to get the best possible deal."
"The team at Westway Nissan were superb, very efficient and helped me secure a new vehicle quickly."
"Staff are all very Polite,helpful and have a good Knowledge of the products they sell."
Cons:
"Wanted to have a shop for a car and make some enquiries, there’s no customer parking."
"When you see WestWay Coventry you might be forgiven for judging the business by the relatively scruffy, crowded exterior of the premises and site. You'd be so wrong!"
"Had my Infiniti serviced here as Infiniti has closed in UK. Bit annoyed they could not do all the recalls that needed doing or diagnose an issue I have with the car."
"The car parking is very tight but there is usually someone to sort you out."
"The forecourt’s a nightmare, so much so they lost a potential customer."
"The roadworks were a nightmare, but of course that's nothing that nissan can help."
"This dealership is definitely not supportive!!!!!"