Marshall Nissan Ashford Reviews Summary

Customer Service

Pros:

• "The team were all exceptional and worked seamlessly together to rectify my cars issue with speed and professionalism."
• "From the first phone this branch has been fantastic, nothing is too much trouble."
• "Great service and quick turnaround. Purchased a new motor from Patrick Lee and the team."
• "Would like to shout out to Nissan Ashford, from the dealership manager to the service manager John, I have always received a great service."
• "Kevin sales manager great service. Just brought a juke complimentary check and car clean."

Cons:

• "Terrible service. We waited 20 minutes for someone to come down and speak to us, bearing in mind we were the only people in the showroom."
• "Shocking level of service. I booked my car in last week to have its front lights fixed, and they hadn't even looked at it."
• "Never buy a Nissan! So four years ago we bought our forever car. Sales treated us like Reginald Perrin."
• "It’s the classic really.. they’re there for you when you buy the car but when it has multiple issues post buying they don’t want to know."
• "Blind leading the blind. Service Manager Chris is hopeless and incompetent in every metric."

Sales Experience

Pros:

• "Outstanding customer service by Stephen Ramus (Sales Manager) and Joe Smith (Sales Advisor) throughout the sales process of my Nissan Juke."
• "Vanessa, the showroom host, is so friendly and welcoming."
• "For doing a MOT for my car in Nissan company so I request for the courtesy car but they didn't provide for me. Kevin is dropping me my home so really good service."
• "Thank you to the Nissan team for all your hard work. I would highly recommend the Nissan Marshall branch in Ashford."
• "A great dealership, lovely and clean, and plenty of places to sit and work while i waited for my car to be serviced."

Cons:

• "We enquired about an automatic and a manual, to which the sales man told us 'surely you don’t want a manual'."
• "I booked a test drive in Marshall Nissan Ashford. The dealer started the conversation with a question 'what do you know about Nissan', he was arrogant."
• "Avoid like the plague. Paid a deposit over the phone only to find damage to the vehicle when viewing."
• "The second hand vehicles have no prices just a QR code. Thus, you cannot just walk up the line comparing prices but need a smart phone."
• "Dealer wanted me to buy a mat along with the Nissan car purchase that I made 2 years ago where I paid 70 pounds for the mat along with my car purchase."

After-Sales Support

Pros:

• "I have a 13 year old Nissan Micra which I have had from new. Sharon and the team were aware my husband was most likely to be fixing my car as it is no longer under a warranty."
• "This was my first visit to Marshalls and I've not really been one to use main dealer garages before. They found a blockage, flushed it all through and didn't deem it as a mechanical fault."
• "Took my car BMW for service at Marshall Nissan as I purchased it used from them. Matthew Plummer in Service was excellent getting my car repaired and coordinating warranty work."
• "Full service and mot, for my x trail, technicians kept me up to date with a video of service."
• "Been coming to this dealer since I moved to Ashford 7 years ago, They always do their best to help even fitting me in without an appointment to fix an issue with the car."

Cons:

• "Having brought a car from them recently I brought it in for a service, they found some faults which I knew to be apparent such as squeaking suspension leg, rolling hand brake etc. They refused to fix any faults under the warranty."
• "I took my Nissan Leaf in here when an issue developed with the battery. After waiting almost an entire day for news I was eventually told that there was nothing wrong with it."
• "Had my navara in for repairs today for new injector and power steering pipe due to leak got my truck back 1 day late due to wrong pipe being ordered and now I have it back after paying for their time and service to find out it still has a leak of power steering fluid worse than what it was."
• "Without doubt the worst customer service experience I’ve ever had!! My dealing with Motorline Ashford was so bad I wrote a letter of complaint and they didn’t even bother to reply."
• "Service bookings are a shambles. Promised an urgent call back twice and not received. Left me high and dry and out of pocket."