Yeomans Nissan Worthing Reviews Summary

Customer Service

Pros:

• "The guys at Yeomans Nissan Worthing have been outstanding."
• "James made the whole process very easy."
• "Very happy with the Service I received on visiting Yeomans Nissan Worthing very friendly staff always helpful and nothing is too much for them."
• "All staff are really polite and helpful but James especially is great to deal with - highly recommend!"
• "Paul the manager was fantastic at getting us a spare key for our Nissan patrol."
• "The service manager Paul and his team are so polite helpful nothing is too much trouble."
• "James Hunter introduced himself to us. I was very interested in a low mileage second hand car, James told us everything we needed to know and let us have a test drive."

Cons:

• "Worst customer service I think I have ever received....and this is the second occasion."
• "Spoke to a Live Chat operator at Nissan who said Yeomans Worthing would get back to me, and they never did."
• "When I call I am completely ignored. No call back no customer service."
• "I want to buy a car, so I emailed them twice with no response."
• "The pre sales experience was not the best I've ever encountered and the salesman who 'looked after me' ... has since left the company."
• "I had to keep chasing as never cold back when got throw as very arrogant and couldn't have cared less because he wasn't making a sale."
• "Why is it that the Yeomans the Nissan car dealer in Worthing never ever return my telephone calls despite leaving messages with their website live chat and being assured that someone will get back to me ASAP."

Vehicle Quality

Pros:

• "I purchased a Nissan X-Trail and what a fantastic vehicle in every way good looking full of great tech, great boot space and under floor storage easy to drive and park with park assist great on fuel."
• "Just upgraded from a juke to a qashqai. Got a very fair deal and a really nice car."
• "We were offered a good deal on the new car, it arrived on time as ordered."
• "James Hunter was very thorough, knowledgeable and keen to ensure we were happy throughout the process."
• "Absolutely hassle free purchase, we had a young guy called Zach Wilson who helped us every step of the way."
• "The staff were friendly, polite and professional. we purchased a pre registered Quasqai which I considered an excellent deal."
• "James made sure the car was delivered in a much better condition than what it was when I first test drove it and it now looks like new."

Cons:

• "Had a problem with my 3 1/2 year old vehicle - water pump had failed - Paul and his team were great and made representation to Nissan on my behalf."
• "The car has been running fine until a couple of months ago when it developed a front windscreen issue, I experienced a very frustrating period of time trying to get a review of the situation clarified/sorted."
• "Broke down yesterday in a one-year-old vehicle, the RAC had to recover my car as it was not fixable on the side of the road."
• "I experienced a very frustrating period of time trying to get a review of the situation clarified/sorted between Nissan UK & Yeomans at Worthing."
• "Not happy because they refuse to allow us to use the electric charge point on their premises. I fear it's because they have no idea of or interest in the technology."
• "I hold out little hope of the parts ever being fixed but I’d like Yeomans to know just how awful their service has been."
• "Nissan Worthing service department could not have cared less.... said it could not be looked at for at least the next two weeks and could not supply a courtesy vehicle."

Value and Deals

Pros:

• "Got a very fair deal and a really nice car."
• "We were offered a good deal on the new car, it arrived on time as ordered."
• "Second time back at Worthing - and all good again. This time opted for second hand car to lower payment."
• "The staff were friendly, polite and professional. we purchased a pre registered Quasqai which I considered an excellent deal."
• "Follow up since then has been great, we particularly appreciated free pick up & return of car from Brighton for annual service and the complimentary vallet clean of the car."
• "I would recommend Nissan Worthing to others."
• "I would highly recommend Nissan Worthing and specifically James."

Cons:

• "If you receive a similar letter don't be fooled, its a sales pitch to lure you in."
• "Myself, my family my friends will never visit a Nissan showroom again."
• "Thieving cu&ts my wife went in for her free service and mot which she never got as promised, they tried to charge her luckily she declined."
• "Absolutely rubbish customer service from the sales team."
• "Turns out it was not good news at all, I was offered well below market value for my vehicle."
• "Wasted my time, mileage and fuel so not happy at all."
• "I hold out little hope of the parts ever being fixed but I’d like Yeomans to know just how awful their service has been."

Staff and Customer Interaction

Pros:

• "James Hunter recently helped me in part exchanging my Nissan Juke for a newer model."
• "James Hunter introduced himself to us. I was very interested in a low mileage second hand car, James told us everything we needed to know and let us have a test drive."
• "All staff are really polite and helpful but James especially is great to deal with - highly recommend!"
• "James Hunter was very thorough, knowledgeable and keen to ensure we were happy throughout the process."
• "He has a great manner and patiently explained all the new features of the car which was extremely helpful."
• "James Hunter has definitely gone the extra mile for us, he is a real credit to your company."
• "Fantastic service from Noel Luck at Yeomans Worthing."

Cons:

• "Worst customer service I think I have ever received....and this is the second occasion."
• "When I call I am completely ignored. No call back no customer service."
• "I want to buy a car, so I emailed them twice with no response."
• "The pre sales experience was not the best I've ever encountered and the salesman who 'looked after me' ... has since left the company."
• "I had to keep chasing as never cold back when got throw as very arrogant and couldn't have cared less because he wasn't making a sale."
• "Why is it that the Yeomans the Nissan car dealer in Worthing never ever return my telephone calls despite leaving messages with their website live chat and being assured that someone will get back to me ASAP."
• "Called a few times and finally an incredibly rude man answered, and insulted me. STAY AWAY!"