Dental Smiles London Chalton Street Reviews Summary

Location

Pros:

• "I initially started with this group at their Tavistock location about 9 years ago."
• "For me also, accessibility was a big selling point, the practice is ground floor and has parking right out the front (rare for central London!)".
• "I've finally found a practice which is close to the City and full of best in class, welcoming professionals."

Cons:

• "Unfortunately I have to change practice as I now live too far to commute there,"

Cleanliness

Pros:

• "The clinic is super clean."
• "The facility is clean and makes you feel safe (generally and now with their Covid mitigation)."
• "I must say the practice was exceptionally clean."

Cons:

• None mentioned.

Staff & Dentists

Pros:

• "They are ALL superb so I have absolutely no qualms about receiving care from any of them."
• "The receptionists are warm and always make me feel valued."
• "All of the staff are extremely friendly and professional."
• "The dentist and dental nurse were super professional, patient and kind."
• "The dentists and the entire team are great and provide a pleasant patient experience."

Cons:

• "Inexperienced and very unprofessional behaviour and conduct from Marcella the receptionist."
• "Avoid as you will be ridiculed and belittled because she thinks she knows it all even your private matters."
• "Management need to take control and train staff correctly and replace this one."

Treatment & Care

Pros:

• "I’ve never been made to feel that my concerns were trivial."
• "A friendly atmosphere and honestly such a positive experience with the dentist."
• "Their kind approach, advice, and treatment has turned my whole dental health around."
• "Very professional and gentle during treatments."

Cons:

• "My only complaint is that they don’t have a mirror in the washroom and frankly, I’d like to see my face, brush my hair and out on lippy after a cleaning or treatment!!!"

Ease of Appointments

Pros:

• "I had to get an emergency appointment today and they fitted me in as I was in so much pain."

Cons:

• "I found it harder to get an appointment via the website."

Facilities and Environment

Pros:

• "What really helped me was that the chair in the examination room was set as just a chair, not a bed."
• "The screen on the wall is visible at all times so there are no surprises or hidden things."

Cons:

• "I had to do my new dental hygiene elsewhere because the cleaning was simply unacceptable."

Overall Experience & Recommendations

Pros:

• "I cannot recommend them highly enough."
• "I’ve been going to this practice for 2 years and have always had very pleasant experiences."
• "I would recommend this practice to everyone."
• "Highly recommended to anyone who is looking for a dental practice."

Cons:

• "Avoid this bazaar of incompetent workers."
• "Please avoid Chalton practice at all costs."