Morrisons Reviews Summary

Store Layout and Accessibility

Pros:

• "Morrisons in Wrexham is a great supermarket with plenty of fresh food and plenty of choice."
• "An enjoyable shopping experience in a very pleasant store layout."
• "A well set out, clean, well stocked store."
• "I have always found Morrisons supermarkets to be well laid out, clean, airy and bright."
• "No problems parking and they have cash points and petrol filling station which is handy."
• "Has toilets which are accessible."
• "Easy to get to, large car park with plenty of spaces."

Cons:

• "The disabled parking is not the closest parking areas to the entrance."
• "Recently had some updating in store and cafe area very popular but not very wheelchair friendly due to some banquette seating and closeness of tables."
• "The rest of the layout is a little confusing but only because it's not the norm as other supermarkets."
• "Used to be a top class supermarket, but lately it seems very disorganised, lot of the time there's no stock on shelves!"
• "Terrible first time there, fruit and veg near all out of date disorganised not much control over in and out if store will not go there again very disappointing."
• "It was awful! The shelves were either empty, messy, or completely over full, items way past their sell by date were still on display."
• "The salad bar was a shadow of its former self."

Customer Service

Pros:

• "Lovely service in the cafe. Served by Michael who was very cheerful, polite and helpful."
• "Morrisons in Wrexham has really improved over the last few months. Friendly staff who are always happy to help."
• "The staff tend to be helpful and friendly."
• "The staff are welcoming, courteous and helpful."
• "Visited cafe. Clean and tidy. Polite staff, good food and good prices."
• "Always shop at your store wherever we are in the country. Polite and very caring staff, especially at the Llanelli store."
• "The store always has what I need and the staff are friendly."

Cons:

• "Don't think the manager is aware there's a pandemic! Where's the sense in customers having to collect their trolley from the carpark and then use the trolley cleaner inside?"
• "Cleaning trolley left wedged against gents toilet door as if signifying out of bounds."
• "Some staff don't seem to want to be there? Not many smiley friendly faces, no pride in their jobs!!"
• "There is a real problem with staff attitude in this store which has been ongoing for some time, bordering on downright rude to customers."
• "One staff member(Alan the Scottish one) very ignorant and abrupt."
• "Terrible customer services very rude. Especially the cafe."
• "Rubbish customer services, very poor communication skills, very unprofessional, and not able to do their job efficiently."

Product Quality and Selection

Pros:

• "Morrisons is awesome, they have the salad bar, the oven section and all sorts of other good stuff."
• "Just the right spread of local and international stuff to fulfill my needs. Happy staff makes happy customers."
• "Excellent range of products of good quality, especially the fresh produce fruit, veg, meat and fish."
• "With an excellent range of fresh produce every day, this is one of the best stores in the area."
• "They usually have some kind of special offer on vanilla slices or cream cakes - so you can really indulge in a heart-attack inducing binge for a very reasonable price!"
• "My Wife & myself were in the Wrexham store this morning and was overjoyed the the whole store fell silent for two minutes at 11am in remembrance of those who made the ultimate sacrifice."
• "Love shopping at morrisons this one delighted me to be able to buy some second hand books and the money goes to charity."