Planet Ice Reviews Summary

Staff and Service

Pros:

• "Thank you to all the staff that helped made me and my toddler twins welcome."
• "A young lad helped us with our ice skates, his first job and been there 6 months... he went above and beyond to offer help and advice."
• "The staff were friendly, the rink is great and the shop is well stocked."
• "the staff there were absolutely amazing 👏 Hats off to everyone I spoke with."
• "The staff here are so very kind and thoughtful."
• "Really helpful guys and friendly. Eager to get you involved kitted up with the best equipment to suit your needs."
• "Staff are friendly, the facilities are good, and the children loved it - which all helps!"

Cons:

• "The receptionists need training in customer service."
• "We will not be returning."
• "The staff responded simply by telling us which seats were still available, they did nothing to address the situation."
• "Communicating with incompetent and rude staff who will lie that their sharpening machine is broken."
• "Toilets were shocking, and staff at the part where you hire the skates and aids were not particularly polite."
• "Staff were unfriendly."
• "rude employees and terrible customer service."

Facilities and Cleanliness

Pros:

• "Good place, no queue, quick and easy to get ice skates."
• "Hot and cold drinks/food available."
• "The ice was in good condition, no puddles or slush."
• "The rink looked in good condition and the place was well maintained."
• "Lockers are available and easy to use and a reasonable price, £1 for 3hrs or £2 for 6hrs."
• "Toilets seem to be upgraded and were clean/not smelly."
• "Generally much cleaner across the rink side, cafe has had an overhaul."

Cons:

• "Smells like urine everywhere! Toilets were vile."
• "Centre was quite dirty and messy, with lots of trash around the seats and grime throughout."
• "Place just felt dilapidated, worn and dirty."
• "Mouldy walls, rubbish scattered around, bogies, spit and toilet roll over the bathroom walls."
• "The toilets were swimming in water and the whole place just looks run down and dirty."
• "The whole building has a weird smell, the matting on the floor is old and soggy."
• "The toilets were different level awful!! Standing water on the floors, generally unkempt and neglected."

Cost and Value

Pros:

• "Lovely time at planet ice in Gillingham. Got there 11am New year's day and used a 2 for 1 deal we found online."
• "Overall, fair price and an enjoyable time to go by yourself, with friends/partner or with family."
• "Clean facilities, it wasn't expensive and was an enjoyable experience."
• "Going there does not cost that much its very good value."
• "Visited 11/4/18 on the Family Deal(£25 for 4) stayed for about three hours so cheap skating."
• "value for money is good - £14 for up to six HOURS."
• "The tickets and pricing for an open skate session are very reasonable if you stay for a few hours."

Cons:

• "What lets this rink down is the price and the amenities."
• "Very expensive for what you get."
• "Overpriced for what it is, over 40 quid for one adult and 3 kids."
• "it is absolutely unacceptable that the prices are high already, and yet you still need to pay for parking."
• "Incredibly expensive and even had to pay for parking too."
• "Very expensive 2 adult 2 kids £62 plus £8 each for penguin/bear."
• "Yes your entrance fee means you can stay all day but it's expensive (£12.50) just to spectate is £7!!!!!!"