"Big shout out to Eileen on reception who is always a pleasure to chat with and Ava who is always attentive and friendly when marshaling the ice."
"All staff are amazing. Reception staff have always been very helpful and kind."
"The two hosts provided exceptional customer service, ensuring all of the children were able to join in despite varying abilities."
"Staff were so helpful and explanatory. Evie and Megan helped with the skates and aids and plenty of people will support you on the ice."
"The staff are brilliant. Friendly and experienced at managing the venue which is possibly why they have been able to implement measures to keep everyone safe from Covid."
"Nice ice skate rink, the staff are friendly and helpful and the atmosphere was good, my 10 year old really enjoyed herself."
"Went for my sons party which had a 'party guide' (basically a member of staff to help instruct basic skating for 15 mins then oversee an hour on the ice and then help with a meal), they were very good looking after everyone."
Cons:
"The place is very run down and there was a number of teenagers skating the wrong way, racing at speed, causing a dangerous situation."
"Our experience was ruined by a rude member of staff who started pointing and shouting at me and my wife."
"Bad customer service with notty attitude from staff."
"The manager has serious attitude problems."
"No one cares, no one came over to check if I was ok, staff are ignorant, ill-mannered and uncaring."
"Went to watch a hockey match.. had to queue for 20 minutes.. only to find only two staff were serving."
"The food service was very poor! Not one smile from the kitchen / service staff."
Facilities & Cleanliness
Pros:
"There is a great warming room if you need it."
"Very clean good atmosphere but very cold as expected need to wrap up warm if you're watching."
"Skating rink really nice, plenty of seating, great cafe, plenty of seating."
"The rink and facilities are clean, food is fresh but pricey."
"Really nice place, safety is top notch, music is very entertaining, and a very big ring to skate in."
"Ice skating is always fun. The ice rink here is huge compared to the Christmas pop up ones."
"Visited Monday for my little ones birthday and it was absolutely amazing."
Cons:
"The place is very run down and the toilets are in a very horrible dirty condition, i really cant put my toddler to use those facilities."
"Place needs some serious TLC. Horrible decor, Toilets are disgusting, skates are old and broken, cafe doesn't accept cash."
"The building is showing its age a little... Inside the rink is a bit tired, with a couple of broken seats and could do with a lick of paint here and there."
"The facilities, especially the toilets which were run down and filthy, are in need of refurbishment."
"The first aid room is nothing more than a storage room they don't even have basic paracetamol."
"The ice itself, cracking, just terrible under the feet to skate, obviously not taken care of properly."
"The ice rink looks nothing more than a cold ‘greenhouse’."
Pricing & Value
Pros:
"Prices were ok cost about 30 quid for two of us including skate hire and hire of skating aid."
"It’s an expensive day for little ones but the older the children the better value you’ll get!!"
"In my younger days I was a regular visitor to planet ice Solihull, twice or three times a week, I really enjoyed being back on the ice."
"For ICE CARD holders it is a reduced entry price."
"A great time, fantastic place very reasonably priced."
"Parking was fine and not expensive at £1 for 3 hours."
"Its an ice rink, has ice. Parking outside, pay & display. £1 for 3 hours, can stay longer."
Cons:
"Used to go with friends for a fiver each now for a small group was going to be just short of 70 quid."
"Yet another activity out of the reach of disadvantaged kids."
"I use to ice skate at Solihull ice rink and the atmosphere was fantastic... now out priced."
"The place is a ripoff you have pay additional £6 each for polar bear plus skate hire and for lockers which is not refunded."
"We found this to be an expensive afternoon. £40 for 1 adult and 2 children plus an extra £5 for half an hr penguin stabiliser."
"It was a massive £33.60!! I can’t see how such a price could be justified when even safety is a low priority."
"This is a great facility with a horrendous pricing structure."
Safety & Security
Pros:
"The 'safety' girl on the ice was very friendly and helpful and quick to assist anyone who had fallen over."
"There was always two members of staff on the ice if someone fell over they were straight there to help."
"A good place to skate, I go every other week for the disco sessions with my family and have a great time."
"Great place for children and families."
"Had a group trip with 19 kids this halfterm... Eileen Lez. & the team made us so welcome & organisation of the trip was brilliant."
Cons:
"Teenagers going too fast and mowing people over."
"The place is very run down and there was a number of teenagers skating the wrong way, racing at speed, causing a dangerous situation."
"The ice marshall is too busy laughing and talking to the teen lads racing all around the rink to actually tell them 'no guys don't do that, there is toddlers on the ice.'"
"Parking area is very unsafe, there are regular car and motorcycle thefts in the parking lot that belongs to Planet Ice."
"They employ criminals to manage their car park."
"I parked in the car park and paid for my ticket. The machine did not display my full number plate. Now been hit with £100 fine."
"Too many skaters not skating in the correct direction going into oncoming skaters, cutting across... management came out to see but with kids being off school, someone needs to be on the ice."