Planet Ice Basingstoke Reviews Summary

Staff and Service

Pros:

• "The coaches for both figure skating and Ice hockey are really friendly and nice!"
• "James, the duty manager get back to me and checked the stands in less than an hour to keep me checked, very good service even if it’s my own fault in the first place."
• "Staff were amazing Faith was fantastic with the kids and food was spot on."
• "Staff are super friendly and helpful especially the lady on pay desk."
• "All staff very friendly and kids especially looking forward to returning."
• "Everybody was happy and helpful too."
• "All the staff were very welcoming and helpful kitting her out with boots."

Cons:

• "Staff in reception are rude and miserable as are the staff in the other parts of the building."
• "Spoke to a female staff member about them and she couldn't have been less bothered."
• "The staff never smile and curse a lot. This is an environment full of children... don’t swear."
• "Mark the new manager at Planet Ice Basingstoke is extremely rude."
• "Unhappy staff, steward was busy chatting so my daughter was not helped up when she fell over."
• "A lady on reception Alexandra was rude ignorant no customer service skills what so ever no eye contact no conversation in fact nothing so very disappointing do people need to be this way while in a job when working with the general public."
• "The place seemed to be being run by a bunch of teens. All of which lacked any customer service experience."

Facilities and Cleanliness

Pros:

• "Well maintained rink. Great restaurants, excellent service and reasonable prices. Clean and tidy toilets. 10/10"
• "It is well organised and you can buy hot food I saw pizza & hot dogs & drinks including big pitchers of beer."
• "Wheelchair accessible entrance and parking very close."
• "Very spacious ice rink for serious practice and casual skating."
• "Brilliant place for a date, to go for a bit of fun or watch an ice hockey match. It's always clean and staff are inviting."
• "The venue has free parking."
• "The rink is better than some other ones I have been to around the country."

Cons:

• "Such a pity this building is so neglected. Very dirty. Litter everywhere. Poor maintenance."
• "Very disappointed. Very run down. Toilet facilities old and smelly."
• "When entering the changing area we found this dingy dirty and in need of a total upgrade."
• "Rink itself is in horrific condition. Mold growing up walls in changing rooms."
• "The whole place looks shabby and in poor condition."
• "The Ice and general state of the rink was also in poor condition."
• "The place is absolutely filthy, the toilets are vile!"

Value for Money

Pros:

• "The ice is nice. It's a more than fair price."
• "Food and drink prices are reasonable."
• "The kids had a great time, not overly busy and fairly priced."
• "On the positive, friendly staff and good value for five hours skating, with short breaks for regrading."
• "I had so much fun with my friends for a very cheap price."
• "Decent ice rink at a decent price."
• "Really great experience for all kids and adults alike."

Cons:

• "Very expensive one too. After spending 70 pounds on a family of 4 with skaters that were useless."
• "Came back this evening to be stung by £48 entry."
• "£60 for 2 adults and 2 kids, Didn't have the boot size I required (Size 10) closest was size 8 so had to squeeze into them, Paid £10 for 2 penguins and then noticed everyone else taking them for free, A little unhappy, Most likely not going to go again."
• "Terrible experience pre booked skating with ice skates rental, had to que for 45 minutes to be told they had no availability in size 5,6 or 7."
• "When offering payment we were asked for £37,80 for a family of 3 ticket, I questioned this as your web price says £9.90 each."
• "The website informed us should be all in for under £35…however boot hire on top came to £45."
• "Went for daughters birthday, lasted an hour. Quality of skates is poor and simply terrible for little ones."