Planet Ice Altrincham Reviews Summary

Facilities

Pros:

• "The atmosphere in the arena remained family-friendly, and the club shop offered reasonably priced merchandise for die-hard fans."
• "It's good to see more experienced skaters here rather than those clung to the sides."
• "Absolutely amazing, I can't I've skate but its something my 6 year old has wanted to do for a while, oh wow. Customer service is spot on."
• "Very helpful staff. I fell on the ice badly and knocked myself out on the ice the staff were very organized and attended to me very professionally and made me feel safe they also looked after my two very upset daughters and calmed them down."
• "The rink has good facilities, albeit that they were supposed to be temporary and so are beginning to age more than a little."
• "Additionally, The Venue offers public ice skating and lessons during the week and weekends, making it a versatile and engaging place for people of all ages and skill levels."
• "A good ice rink with decent facilities. Toilets, cafe, vending machines etc. Staff are friendly and helpful."

Cons:

• "Inside the facilities look tired and dated and the toilets are a bit grotty."
• "Also, facilities would do with some upgrade - it is rather dull inside."
• "The venue however could do with an update. Some proper ventilation and some new plastic panels would go a long way to improving the experience on both game days and general skating sessions."
• "The facilities at Planet Ice Altrincham, especially during morning patch, are absolutely shocking."
• "The place is a biohazard! The four toilets that actually work have mould behind them."
• "Dirty tables in cafe area. Dirty ice - had hairs all on my blades whenever I came off."
• "The toilets were pretty awful, at the bottom of the hand dryer was scum and the toilets felt grubby like they needed a deep clean."

Staff and Customer Service

Pros:

• "It was cold haha! Friendly staff."
• "Really enjoyable and nice place to visit, recommend ice hockey and skating."
• "The staff are very friendly and the facilities reasonable."
• "The staff are incredibly friendly and helpful and a special caps off to Andy for going above and beyond."
• "The staff I've met have always been very polite and eager to help."
• "All the staff I have come across are very friendly & helpful, chap who was running the skate hire at the time came over and helped me when I had split my chin on the ice."
• "Food is nice, reasonably priced and served with a smile."

Cons:

• "Manager was rude."
• "Very rude staff, the people in reception obviously despise working the public skate sessions."
• "Most staff are friendly apart from the cafe girl who needs to learn some customer facing manners."
• "The staff were not friendly or approachable, and on 2 occasions on the rink my friend was told by a Marshall to 'move out his way' as he skated past really fast."
• "The power tripping young volunteers need training on customer service skills."
• "The people I spoke to at the rental kiosk were pretty rude and said that I had to wait for someone else to turn in some skates and tried to make it my problem for coming at peak time(?!)"
• "Horrible experience, poor customer service staff were rude."

Value for Money

Pros:

• "I came here for the first time today an hour and a half before close and paid £10.50 for an hour which is fair."
• "Just been to my first Storm game and I have to say that it was nice experience. Tickets were not expensive and drink and food are not overpriced either."
• "Went there on a Saturday and while it was busy as it was a family day there was still plenty of parking available. And as a bonus unlike the rates of the city centre, the rate was only 70p for 3 hours!"
• "Had a great time out here. We went for the afternoon session, which is 12 till 3 and got the family of 3 ticket and use of their skates which cost £36."
• "Altrincham was cheaper than another venue that was similar distance, we are planning to go again at the weekend when you get more skate time for less so it makes sense for us."
• "Refreshments were also available at acceptable prices."
• "We're very much looking forward to a return visit!"

Cons:

• "Firstly, it’s advertised on the web to skate on a Sunday for £8.50 per adult... Get to office and price is £12.50."
• "Very expensive however."
• "For nearly £70 for my family of 4 for only 2 hours is a rip off."
• "Total waste of an eye watering 30 quid."
• "Quite expensive £14pp entry and extra on top for skate hire!"
• "Prices are ridiculous for food... bloody 4.00£ for a hotdog."
• "For a family of four it costs around £46.00 to get in and booted up at peak time without any other extras."

Skating Experience

Pros:

• "The ice rink is OK. It's a bit dark and dingy and battered."
• "It's good, kids had fun shame the food options were so bad and there was nowhere to sit."
• "Staff friendly and the kids loved it."
• "This place is an excellent place to go to ice skate, whether it be on your own or with friends and family."
• "Good facilities for kids and offer lots of coaching."
• "This is really great place to go with family and friends."
• "The ice rink is well-maintained."

Cons:

• "Skates they provide... are old and tired so they don't clip properly leading to falls."
• "The blades was not sharp, resulting in myself falling over, there was also a lot of slush."
• "No issues with the ice rink itself but the skates you can hire from them are incredibly uncomfortable."
• "Took my daughter to the toddler session to find out the ice was Sectioned off so we only had 1/4 of it to skate on."
• "The hire boots are terrible and will give you blisters."
• "They don't sharpen the hire skates!! I've been skating my entire life (30+ years) but don't own skates in the UK. I couldn't move when I got on the ice, no grip on either blade to push off from."
• "The ice pad is covered in lumps that can be as high as 5cm each, which is an extremely dangerous hazard and has caused many unnecessary falls and injuries."