Planet Ice Coventry Reviews Summary

Facility and Amenities

Pros:

• "There is a Papa Johns in the facility in case you are hungry and need extra energy."
• "Great place to watch hockey friendly staff and volunteers."
• "The rink itself was roomy and people were considerate."
• "The ice was brilliant, very smooth, no bumps and the session wasn't crowded."
• "Great day out, staff were really friendly and the price was worth it."
• "Good place for anyone wanting to try their skills on ice. Age does not matter :-)"
• "The atmosphere in the stadium was great and very family friendly."

Cons:

• "No mention of need money for lockers."
• "The beer prices was steep but to be expected paid £6 for half pint and £10 for a pint."
• "The food at the rink is limited but is actually quite pleasant for rink food."
• "The rink itself could really do with some improvement though as the floor around the rink is really dank for the lack of a better word and the lack of changing rooms or an area to warm up or stretch makes it a bit annoying to work out there."
• "However on this night it just made me nauseous and I threw up all over the rink."
• "The place is grubby, bins were disgusting and obviously never cleaned; the bathrooms were dirty and everywhere was generally uncared for."
• "Coffee machines not in use and staff weren't able to fill them."

Customer Service

Pros:

• "Lovely staff always happy to help."
• "The staff are friendly."
• "Had my granddaughters birthday party here...Jodie who was our organiser really looked after all of us really well. she was just super and couldn't of done enough for us all...she worked her socks off... Absolutely the best party we've had in a long time and could see vast improvements throughout her previous party's there ... highly recommended."
• "The staff are extremely friendly and helpful."
• "The staff were so good could not of asked for anything more and the stewards on the ice were amazing."
• "Coaches are really nice and extremely helpful."
• "The ice host was very friendly for new comers."

Cons:

• "So dissapointed with this company. We paid for a party for my twin girls, booked for 21st March. Unfortunately the government closed the premises which I understand is out of the business control. However they dont answer emails or messages."
• "However they dont answer emails or messages."
• "The party host gave the children ice safety lessons but I feel that this was rushed."
• "Some staff were lovely, others very grumpy and borderline dismissive/rude."
• "Staff are rude, not helpful."
• "But your staff need to actually pay attention and actually do their job effectively instead of moving like sloths because they cant be arsed."
• "The staff does not reflect the image Place Ice is meant to give."

Skating Experience

Pros:

• "Skating in this place is really a dream and dance club nights are my favourite, amazing experience."
• "Price for skating is always good."
• "Paid £71 for 6 ice skating lessons for my daughter. The instructors were great with her and she loved it."
• "This is a really well maintained rink."
• "All the skates there need sharpening because it was really hard and dangerous to use them."
• "Ticket prices are fair but it's sad that the year pass only makes sense of you go at least 3 times a week (at the time of writing this review). However with the ice card the pricing is nothing to complain about."
• "The prices are reasonable."

Cons:

• "The skates that you are “renting” here are slippery on the ice instead of cutting through."
• "Too many people and lots of kids falling, the skates are broken and slippery, they make you take off your shoes on a wet, cold carpet before giving you the skates, I wouldn’t recommend going there in a busy time of the day."
• "One night this place was playing Jazz music and it kinda gave me a headache."
• "The place is dirty and lacking any kind of upkeep."
• "It could be so good but it's becoming quite run down, grubby and tatty."
• "The hire skates are often incredibly blunt, it may take you a few tries to find the right skate."
• "The only downsides for me are the condition of the rental skates."