Halfords - Ruislip Reviews Summary

Customer Service

Pros:

• "Halfords Ruislip staff are always courteous, polite, friendly and efficient."
• "Very helpful and informative members of staff. Charlie was a great help, I went back 3 times within 2 hours but all was fine."
• "The highlight was James - friendly and knowledgeable. He worked quickly - adjusting the bikes, fitting accessories."
• "Staff were polite, professional and very helpful."
• "Really nice people, especially on the phone."
• "The team there were friendly and helpful."
• "The staff were very friendly and knowledgeable."

Cons:

• "No one acknowledges you, no one asks if you need any help, stood in the store for a decent 30 minutes looking at various bicycles."
• "Booked a gear service for 10:30 Left work on my break and took bike there. Was met by a rude staff member."
• "Staff are the most laziest I have come across in a long time."
• "Poor service by staff, unfriendly, reluctant, lazy, telling me to find the product myself on the screen and enter car registration no when I struggled to know the use of the screen."
• "Horrible customer service! No staff on the shop floor apart from one guy who is just roaming around."
• "Online customer service is useless."
• "Staff were rude and very unhelpful."

Product Availability and Store Experience

Pros:

• "Well stocked store, staff very helpful."
• "Very competitive prices on automotive spares."
• "Good store and helpful staff. Nice products in store and reasonable prices."
• "Great space for the shopfloor, they have many staff working there but not that many products."
• "Went to your store, was clean and tidy."
• "The bike plans they provide are great value as they cover all stores."
• "The team at Halfords South Ruislip (Mit, Janine and Bimal) gave good helpful advice and superb service when I visited with a car battery issue and for wiper blade replacement."

Cons:

• "Out of stock for what I wanted (basic two barrel foot pump) so had to buy something more expensive."
• "What is the point to pay online to collect later in store, you are going to make us join the queue anyway???"
• "Buying form upstairs is a nightmare though. Go to Argos just down the road Northwood Bike Depot."
• "It's a complete waste of my time. Why can't u get it right? Seems you don't want take any notice of your customers."
• "The store that closed in Harrow was much better. Click and collect had a separate queue. Much quicker."
• "The actual process of getting the work done at the shop, having booked it with the Halfords call centre was a bit chaotic."
• "Awful slow experience when click and collect on bike parts."

Staff Expertise and Assistance

Pros:

• "I was served by Mr. Steven on bike floor. Excellent service and had a detailed knowledge for each and every product regarding bikes and its accessories."
• "Very helpful and informative members of staff. Charlie was a great help, I went back 3 times within 2 hours but all was fine."
• "The highlight was James - friendly and knowledgeable. He worked quickly - adjusting the bikes, fitting accessories."
• "They were extremely knowledgeable and passionate about all the products they sold in store."
• "When my bike rack was fitted, the person who did it was very knowledgable and competent."
• "Each time I've been served by an staff member called RAMONE very professional has in depth understanding of bikes and is ever helpful in satisfying and accommodating my needs every time I go there."
• "The staff were very friendly and knowledgeable."

Cons:

• "Booked a gear service for 10:30 Left work on my break and took bike there. Was met by a rude staff member."
• "Poor service by staff, unfriendly, reluctant, lazy, telling me to find the product myself on the screen and enter car registration no when I struggled to know the use of the screen."
• "Horrible customer service! No staff on the shop floor apart from one guy who is just roaming around."
• "Master technician called MARK didn't even sort my brakes out!!!"
• "Went into the bike section horrible custom service the person looking at the bike had horrible manners and was rude."
• "Staff were rude and very unhelpful."
• "Very rude staff, I attended today at this location and staff Leon was very unhelpful and he was aggressive."

Service Efficiency

Pros:

• "Staff are very helpful, they used to get overwhelmed at weekends, but good staffing levels when I went today, so they got it all done there and then."
• "Visited this store to get my wiper blades replaced easy enough to order online. The gentleman that served me was polite professional changed my wipers quickly excellent employee."
• "Just had one of our bikes serviced at this store and the service end to end was a fantastic experience!"
• "I made a simple click and collect purchase and was dealt with speedily and professionally by the sales assistant."
• "Picked up an online order, staff very friendly, when queue started to form cashier called for another till to be opened."
• "Had a set of wiper blades fitted - was a great service and an easy process. Staff were extremely helpful and friendly."
• "Very helpful staff organised the replacement of a rear wiper blade on our Honda Civic while we remained shielding inside the bubble of the car."