Canvey Chariots Car Centre Reviews Summary

Customer Service

Pros:

• "Phil has always been extremely helpful and we have not had any problems with either car we have bought."
• "Any questions I had Jamie was fantastic in answering."
• "Nothing is ever too much for the staff."
• "Phil went over and above to get me into my new car."
• "Steve was helpful in helping to sort out tax and registration."
• "Steve looked after us all the way through and nothing was too much trouble."
• "Phil Lawton was very helpful he gave me the keys to take the car for a test drive."
• "Jamie was the salesman I dealt with and he was in constant contact throughout the process with me."

Cons:

• "The ombudsman has agreed the car did have a fault from day 1 and should not have been sold."
• "The owner of chariots offered a year extended warranty and when I went to use it the warranty claim was denied."
• "A company that discriminates against people with dyslexia absolutely savage."
• "UPDATE 20/10/21. I have since found out that they mis sold me the car warranty."
• "Brought a car over a year ago now and still not got my £200 back for parts."
• "No one called still with financial ombudsman call is still completely immobilised from gearbox fault from week of ownership."
• "Compleate update car was bought here and had to be returned after 1 week of purchase."
• "I had to bring the car back a second time for the same issue."

Quality of Cars

Pros:

• "Cars are always perfect, low mileage, looked after & always fairly priced."
• "No issues or problems what so ever, excellent car."
• "The car developed an organic fault and the car was repaired and returned within 24 hours!"
• "Great quality car and very happy indeed."
• "Second time we have got a car from here 1st was my partners a couple of years ago and she loves the car."
• "I purchased a grand Ford Cmax last year, had a fault which they fixed straight away."
• "Have bought a Ford Kuga, from Canvey Chariots car sales. Great staff, very knowledgeable and helpful."
• "Really great experience from start to finish. The cars here are great quality."

Cons:

• "Do not buy the white aygo it is faulty."
• "Independent gearbox specialist in Southampton agreed a new gearbox is needed."
• "Ford main dealer found a fault and said replacement gearbox was needed."
• "The car was picked up on 68k miles and now has 77k miles and now it needs a £5000+ job to put the car right."
• "The car in question was a 2012 Ford Galaxy Titanium X with 68k on the clock."
• "Update: 6/8/2023: When this dealership were telling me the car was on loan, it was in fact in the repair shop for a Engine Block Oil Leak!"
• "Just wanted to leave a review to say what a great experience we had recently purchasing our car. We dealt with Phil from start to finish and nothing was too much trouble."
• "Browsed there last Saturday. We were welcomed by STEVE who said look around and if you need any help he was in the office."

Customer Experience

Pros:

• "Traveled from Scotland and I was collected from train station and assisted with stuff on arrival to Canvey."
• "Second purchase from this garage & willing to travel the 2 hours to only purchase from here."
• "I found a great spec low mileage Mazda 3 online at Chariots."
• "Phil took care of everything and was super helpful."
• "I found the car I was interested in on Auto Trader, made an appointment with Phil at Chariots to view it."
• "Fantastic service I would highly recommend."
• "No hassle, exceptional service, courteous staff making for the smoothest car purchase I’ve ever made."
• "What a great car sales company.. from initial contact with them to request a booking to view the car .. to actually purchasing the car with them.. was an amazing experience."

Cons:

• "I had to bring the car back a second time for the same issue."
• "Went here to look at a Ford Kuga which we saw online. Phoned up and spoke to Steve."
• "Brilliant service from start to finish. Car was ready for us to view as soon as we got there."
• "Purchased our car 2 months ago now, very happy with it."
• "Recently purchased a new vehicle from Canvey Chariots. Dealt with Phil who was very obliging."
• "Purchased a car from here in June 2021. The service was fantastic."
• "Returned again to buy a car as always excellent and friendly staff."
• "Excellent service from start to finish, everything was made easy for me."