McDonald's Reviews Summary

Service

Pros:

• "The cleanliness was above reproach, service prompt and friendly, and I have to retract a criticism of their coffee, which in the past considered awful."
• "Standard McDonald's really. Only writing this because I'd like to give Daniel a good review. He's been there late at night when I usually come in and is always happy and chats to us."
• "Any issues are resolved with replaced drinks and food without question."
• "Good when they get your order right."
• "The staff are amazing though, they aren't responsible for the sourcing and maintenance of suppliers! I'd give them 5 stars!"
• "The staff were sooooo caring about my experience they even walked all the way to kitchen to get me some ketchup."
• "Staff/ manager was great, kind, friendly and welcoming."

Cons:

• "Awful places visited twice in 2 weeks hoped that the second visit would be better and their awful service just got worse."
• "To many under age kids about late a night and staff not taking any notice."
• "Worst Maccy D's in the country! Always have to park up. 90% of time order is wrong, 100% of time food is cold or badly prepared."
• "Very slow service in drive thru in restaurant and delivery took nearly 2 hours to receive Uber driver had a very long wait to collect food."
• "The place is literally a uber eats and deliveroo depot where walk in and drive thru customers are sidelined."
• "Don't bother, their customer service is atrocious."
• "No sense of urgency or appreciation of customer service."

Food Quality

Pros:

• "Food was good, was actually hot for once."
• "Food is great when it arrives warm though."
• "The food is usually quite good, hot, fresh and just what you fancy."
• "Food was as expected and order was correct - something of a miracle compared to my local fast food places."
• "Food was average mcdonalds food, good for quick meal, place was clean and chilled atmosphere."
• "Staff always seem polite and are always willing to throw in some extra sauces 👌."
• "this places food, let ME tell YOu about it??? it was sooooo yummy and delicious i just had to leave it the best review possible."

Cons:

• "In the past 5 weeks I have been through the drive through here three times. Each time something is either missing or poorly made."
• "Worst mcds going, burgers are always cold and service seems always slow."
• "Awful. Cold fries. Overcooked lukewarm cheese quarter pounder."
• "Burger was dry and tasteless. Look at that unpleasant lettuce."
• "MANAGER RUDE! Found black hair in my food."
• "Food arrived cold and late, very disappointed."
• "Food was cold and no taste."

Order Accuracy

Pros:

• "Every time there are items missing. Even after asking for bag to be double checked.."
• "These guys struggle with packing the right food into the right bags."
• "Check your order as bag content is often wrong."
• "The number of times we've gotten our food and found something missing is ridiculous!"
• "Food too over 25 mins both times to arrive at table then arrived cold."
• "This time however I paid for a double big mac and got a normal one in a Double Big Mac Box.... where is quality control anymore."
• "Never delivers the dips, even the ones paid for."

Cons:

• "Simple order this morning. Breakfast roll meal, and guess what a bacon roll instead."
• "Second time I have ordered from here for a takeaway, both times I've had to call to check on the order as it had gotten well over an hour after ordering and no update."
• "The box was soaked in black grease from the burger so they replaced it."
• "Kept us wait 45 mins after we when through the drive thru I wasn't the only person people been waiting up to an hour for their food."
• "Went through the drive thru and placed my order was told to park up and wait,15mins later I went in to get my order..."
• "Absolutely useless every time I have been to this one they either get my order wrong or mess it up."
• "Ordered my food had to wait about 20mins for my order... they forgot the 2 doughnuts I ordered."

Facility and Atmosphere

Pros:

• "Open 24 hours a day."
• "It is located in a rather busy part of town, and the place gets very busy at peak times."
• "A very popular restaurant, especially for drive-though customers. Clean interior but rather compact."
• "Nice and clean inside, plus toilets clean."
• "Place was clean and chilled atmosphere."
• "Tables were sanitised after each customer."
• "I still think it's a good restaurant."

Cons:

• "Arrived with two young children to eat in and was told they were full and the option was to eat outside."
• "To many under age kids about late a night and staff not taking any notice."
• "Teenagers use bad language, they are very sexualised as left me with a bad impression!"
• "Eating in a McDonald's is getting more and more unpleasant. Abandoned kids screens, crowds of delivery drivers touting huge food bags, broken seats."
• "The restaurant this morning is so dirty. Tables not getting cleared or cleaned, seats filthy and the floor."
• "The floor and the tables are dirty and can be done with a Hoover putting over the carpet I will not be eating there again."
• "This was probably the first time I have sat in a McDonald’s this year and I was surprised at how dirty it was."