Address: 5 Greenhill Cres, Watford, WD18 8TF, United Kingdom
Phone: +441923936781
Rating: 4.5
based on 188 reviews.
Customer Service
Pros:
"Always impressed with the level of service and quality of customer soft skills."
"Affiz(Fiz) was exceptionally helpful during the whole process of our purchase."
"The whole process was quick and easy and Usman kept me in the loop every step of the way."
"Fantastic people - had a leaders car to support my disabled mother."
"Additional: received a follow-up call after my visit. Another appointment was booked and all got sorted in the end."
"The sales process and after care has been immaculate."
"Excellent customer service from Ollie Whelan - a very personable and knowledgeable guy."
Cons:
"Once had an appointment and the person was not there."
"Be aware what you are paying for, there is no honesty at all."
"Salesman was absolutely not interested in our needs."
"Sales manager was very rude and stubborn."
"Had an appointment booked, they left me 30mins without even checking on me."
"The service is shocking I would avoid! Volvo definitely aren’t the same as they used to be!!"
"Disappointed with the level of service and professionalism. The facility is really shabby, not refreshment area either."
Value for Money
Pros:
"I've taken out a service plan to cover my vehicle for the next 3 years at a discounted rate, so that's money in my pocket straight away!"
"Saved £400 recently on an original clutch and flywheel assembly👍👍"
"Very impressed by video shots of work carried out by engineer at earlier service this year."
"They’ve also sorted a hire car out for me straight away."
Cons:
"£363 for the first service of which £111 were parts. Feels like an awful lot if money."
"Fast forward one year and the first service with them and I'm told I need a full set of brake pads, and rotors totalling almost £1200."
"All in all, I feel I paid quite a lot of money for an oil change."
"Terrible customer service. I have been chasing a refund for over 12 months."
Staff Professionalism
Pros:
"First comments i have to say is Well done to Affiz for being professional, curtious and customer focused."
"Five star service from the moment we met Affiz our Salesman who bent over backwards to help us get what we wanted."
"Usman was the consummate professional, diligent, patient and friendly."
"Affiz was a gentleman from start to finish such a great salesman very friendly let me know what was going on from start to finish the handover to day was Amazing was shown all the features on my new car today."
"A very big thank you to Usman, who from the first encounter to when we picked up the keys to our new car, was such a fantastic person it made the experience 5 star."
"The whole sales process was handled by Usman and he was very respectful and patient."
"As soon as I walked into the showroom, I was greeted by Affiz who managed to help me in my new car purchase."
Cons:
"I'm sure that they are definitely not interested in doing business."
"Given the issues and service I have received I will never be returning to this dealership again."
"Absolutely appalled and still furious and disappointed at the level of service we have received from our local dealer a week later."
"The way I was spoken to by service staff was just disrespectful."
"Really inattentive, multiple times when they have not got back to me."
"Worst customer service I have ever dealt with. Had to have a few recalls done on my car and the 1st was done at Doves Horsham because they never reached out or got back to me when I attempted to book the car in."
"Customer service is absolutely rubbish."
Product Quality
Pros:
"I have been with Volvo Watford for 3 years already. I'm really happy with the car and stuff."
"I had a wonderful experience purchasing a used vehicle."
"We bought xc40 phev and it’s a great car."
"Over the moon with our Volvo. Definitely a step up from the Polo."
"Just bought my first PHEV, a V60 Recharge from Volvo Watford."
"When we picked it up, it was beautifully presented."
"Usman sourced precisely the car that I wanted, handled the financing with no fuss and arranged delivery."
Cons:
"Poor service. Bought xc90, delivered me with broken driver’s side lights, and faulty windscreen driver safety camera/ radar system."
"The vehicle under tray fell off while travelling down the M4 at 70mph, the cause of this was the cable tie that they had used to hold the under tray in place broke."
"The next day driving the car it lit up with so many faults and problems."
"Our car was taken in for its annual service but that had been brought forward by a few months due to the car completely losing power and shutting down."
"Quick update: I took my car to independent garage and as I suspected - the engine oil and filter wasn't change at all."
"They found the fault in my car and it’s being covered under warranty."
"The promised cleaning had not been carried out to an acceptable standard."