Endeavour Volvo Cars - West London Reviews Summary

Customer Service

Pros:

• "Kartik was the ideal person you’d want to have as an ambassador for Volvo while handing over the keys to a new vehicle."
• "Thank you to everyone especially Kartik for all your help."
• "Shehz Siddiqui was truly amazing, he knew what I was looking for and found me the perfect car and managed to get it for me."
• "I would recommend this garage based on great service, efficiency and reliability."
• "Brilliant service when dealing with the front of house."
• "Rapid email communication to set up the test drive with great follow up."
• "Impeccable post sales follow up from her as well to ensure all was going well with our chosen vehicle."

Cons:

• "Service department were unbelievably rude when dealing with an issue we had with our Volvo S90."
• "When we bought our car in November, our salesman told us incorrect information about the used car we were buying."
• "This is unacceptable that they stack up the vehicles in their garage to look at them at their own time convenience."
• "I am writing this review to express my deep dissatisfaction and disappointment with the service we received at your Volvo garage in West London."
• "Seems like they will promise you the world and once you drive off,.... dont want to know."
• "Terrible. No communication from anyone. Have had to chase everyday to get an update and always told it would be done the following day… still no car returned over a week later…"
• "Will never go there again, customer service is lousy, not even a hint of an apology from anyone."

Facilities and Amenities

Pros:

• "Customer parking available."
• "The toilet facilities were really clean and so was the coffee machine area and seating."
• "They even look after your dog ;-)"

Cons:

• "Their customer bathrooms are ridiculously unhygienic and they don't accept AMEX."
• "The car wasn't clean... Inside the vehicle the rear seat had a large white scuff across the leather headrest."
• "I also had a great follow up experience with Payal and Yash when having a bike rack fitted. Both were very professional and understanding."
• "Of course the place is busy, car park is full, but considering the location this is expected."

Professionalism and Staff Conduct

Pros:

• "Originally entered a PCH agreement on an XC60 in 2019, and was very happy to return to Endeavour Volvo Cars in 2019 to purchase an XC90. Kartik Joshi the consummate professional - process couldn't have been smoother."
• "We had a really positive experience working with Peter Doyle. Peter gave us candid, honest and clear advise to help us narrow down our dream car."
• "Vicky was really helpful and friendly and she helped me overcome my shyness & social awkwardness."
• "After many years and several cars later, including Volvos, new & second hand, this was by far the best experience I have had."
• "Amazing customer service received from Joanna who went above and beyond to assist us through the process of acquiring our new vehicle."
• "I also had a great follow up experience with Payal and Yash when having a bike rack fitted. Both were very professional and understanding."
• "Special shout out to Shemek who helped us immensely and made sure every part of the process was smooth."

Cons:

• "I had a terrible time with Volvo Chiswick Service department... I was completely patronised by one of the engineers."
• "terrible customer service. The staff are swearing away in the office, being overheard by customers."
• "I've called them multiple times, but no answer."
• "I have had no feedback whatsoever have not been able to get through to the service department by phone."
• "I have tried to call at least 10 times but nobody answers."
• "Total incompetence. Sales advisors have no clue and are very unprofessional, general manager is just rude and has an ego."
• "The member of staff was rude, unapologetic and abrupt."

Vehicle Service and Maintenance

Pros:

• "The service was fantastic today! Arid checked the tyres that were deflated by protesters and the team ensured I was safe to drive on the roads."
• "Really helpful and professional team in the service area."
• "Our Volvo went in at its booked time slot and had its full service and health check carried out within 2 hours."
• "Just had 2nd service done, friendly and informative staff."
• "Just ran the annual service on my Volvo. Impeccable service from booking to actual check/service of the car."
• "I got my annual service here... the car was serviced and sorted within 2.5 hours, which was perfect!"
• "Completed service in good time my own opinion and smooth transition upon arrival to leaving."

Cons:

• "They charged my wife for a service of her XC40 although we have a free servicing plan."
• "I waited 4 weeks for a service appointment with a courtesy vehicle reserved only to find out when I arrived at the reception that the courtesy vehicle was not available."
• "Horrible service. Despite booking a month in advance for annual service and MOT, vehicle is still not available after staying overnight."
• "Very slack AND very expensive billing Motorbility over £600!!!!!"
• "What garage takes over two months to mend a car?"
• "They've had my Volvo XC40 recovered to them for 7 weeks and done nothing with it."
• "Awful customer service from the maintenance department. Kept my car in for days without updating me."