Endeavour Volvo Reviews Summary

Customer Service

Pros:

• "They gave me outstanding service from start to finish."
• "The team at Volvo Cars East London were fantastic."
• "Had a superb experience with Endeavour, Volvo- East London."
• "Great experience purchasing a car from Endeavour."
• "Thank you so much Scott the service Manager, Baljinder and Junnad the service advisors, well deserved 5 stars!"
• "One of the best experiences I ever had for servicing my car."
• "Great customer service from Junaid from the service department."

Cons:

• "No loan car available even though I had booked one so unable to leave my car for service."
• "Beware. Service department are useless, to the point of dishonesty."
• "Worst customer service of any dealership ive ever experienced."
• "Never shop at Volvo East London as you are guaranteed to be ripped off or lied to."
• "Worst customer service I’ve had from a car dealer, really would a avoid this dealership at all costs."
• "Very poor part department service."
• "This garage is totally shambolic and extremely incompetent and rude."

Showroom and Car Selection

Pros:

• "The Showroom is absolutely stunning, the cars are in superb condition and easy to discover by going around and of course having a seat inside."
• "In terms of Car selection, the selection is good and if your exact model is not in well you may be lucky as outside there is quite a large selection of used cars as well."
• "Everyone at this dealership is friendly and polite, would definitely recommend."
• "The salesmen are very helpful and have good knowledge of their products/cars."
• "amazing car dealership, Brilliant staff had the privilege of meeting Stu who was knowledgeable and Hilarious while he knew the cars very well."
• "Staff are very welcoming and not too pushy and are able to understand your need before trying to sell anything."

Cons:

• "The parking is horrendous. Absolutely no parking.... we had to park in the kerb."
• "Very poor experience trying to buy a low mileage Volvo."
• "When I arrived on a Friday lunchtime, it seemed a little chaotic."
• "I was appalled that someone can abuse their position to advertise a car as a trade seller to only be told it was a private sale."

After Sales and Follow-Up

Pros:

• "His after sales care was fantastic too."
• "Even after car been repaired, he did a follow up call to see if everything is OK."
• "The after sales service was excellent also; pre-delivery Zee phoned on several occasions to provide the readiness progress of the car to ensure I was satisfied."
• "Outstanding first class level of service from Shaun Barlow in relation to a service, thank you!"
• "Excellent service kept us regularly informed from date of sale to purchase Zee our sales man was excellent he made sure we understood everything and was very thorough even called us a couple of days after purchase to ask if any problems and inform us to call him anytime."

Cons:

• "After what I thought was a well completed and efficient service, a few days two messages have come up on the drivers screen."
• "Took my car for an Apple Car Play upgrade and ended up ESC Temporary off error message on my display."
• "Terrible. Even when things go wrong they can't even make it right."
• "The reply below is nonsense. they've never even taken ownership of the mistakes they made, I'm still speaking to Volvo head office to try and get this resolved."
• "Terrible, what a waste of time and my money, no apologies or anything, good cars, rubbish service."

Dealership Experience

Pros:

• "We were met by friendly, helpful and respectful staff, giving us space and time."
• "Also you are not rushed once on the selling process, you just need to know when to decide and make the right decision."
• "From the very first call to picking up our new car the whole experience was exemplary."
• "Had an amazing experience with Volvo east London especially with Zihni."
• "Most of all absolutely amazing customer service from Zihni Ahmet!"
• "Great experience from start to finish."

Cons:

• "Sold us a used car. When first viewed there was a low tyre pressure warning which we were subsequently told had been checked and wasn't a problem."
• "Never know what to expect when you enter a car showroom, some jump on you the moment your foot touches, some completely ignore you until you feel like an inconvenience, our experience was one of happy medium."
• "Not once were we approached by member of sales."
• "Wouldn't buy a volvo because of this and other problems."
• "Four months ago I returned an item as it was not fit for purpose. My sales contact Graham accepted the item but has not send a refund."