Address: Unit 5A Cremer St, London, E2 8GX, United Kingdom
Phone: +442076134313
Rating: 4.6
based on 167 reviews.
Customer Service
Pros:
"Aki gave me the most relaxing head massage that almost sent me to sleep before my cut, felt so looked after!"
"A fantastic salon; every time I come here I am made to feel welcome thanks to the impeccable service offered by the team."
"Really friendly staff, a relaxing head massage at the start, great chats and amazing results for my hair."
"The staff inside were very friendly and welcoming."
"Everyone from check-in to hair wash to complimentary massage was professional and helpful."
"The whole team were really friendly and the salon is beautiful."
"Fantastic salon with fabulous, friendly staff who genuinely listen to what you want. It's the best salon experience I have ever had!"
Cons:
"At the end they all disappeared and were having some gathering in the back room so after being there for over 4 hours I had to get up and take off the apron and clean the hair myself and go to back to say I would like to pay."
"Was made to feel foolish, incredibly embarrassing."
"Never go there."
"Absolutely terrible customer service."
"At the end, he took the card reader after I had paid and just left to the back of the salon without saying anything else or seeing me out."
"Appalling customer service."
"I tried to call to complain however they never answered the phone."
Styling and Results
Pros:
"I’m very happy with the haircut I got with Jem, she helped me figure out which style to go for with good questions and really understood what I was after, I love the result and will definitely book with her again."
"John is excellent at interpreting my hair style requests and needs."
"Gaia is a genius with the scissors and such a great company throughout the whole experience!"
"I've had my hair cut by Kaela twice now, and I can honestly say they've been two of the best haircuts I've ever had."
"She always listens exactly to what I have in mind for my hair and executes it with precision."
"Paul cleverly created depth, tone and shine by expert colour selection and placement of the foils."
"The end result was exactly what I wanted I absolutely love it!"
Cons:
"Wanted a feminine pixie, left looking like I took a time machine to the 1980s."
"After having highlights done for 8 years I’ve had the worst and most expensive experience here."
"I did not get the best result with Butchers as my whole head was just bleached and it was not a balayage."
"Only when i was outside I realised how bad my fringe colour was and went to get the colour corrected elsewhere as soon as I could."
"The result is nothing like it, my hair looks like a tiger and 100 colours, the toner used on the highlights does not match my roots."
"After being talked into getting my hair bleached... my hair is now so much worse than ever before complete with the hair snapping off in my middle part."
"The haircut didn't work for me. :( ... I don't recommend you to risk getting your already voluminous hair cut there, so you end up leaving the place like if you were wearing a helmet."
Salon Atmosphere
Pros:
"Very relaxing when you walk in, everyone is so friendly."
"Lovely stylish salon, very relaxing atmosphere, friendly front of house and hairdressing staff."
"The salon environment was pleasant and relaxed and price was reasonable."
"The salon does have a very cool vibe and great decor."
"This, combined with lovely chats in a super cool environment makes for a really nice few hours in the salon."
"I love the stripped back, industrial look of the Salon, the use of Aveda products and of course, great haircuts every time."
"Butchers is no ordinary hair salon, from the second you walk through the door, immediately, you realise you are in a space not only beautiful, fresh, organic feeling, and fashionable, but also with an amazing energy."
Cons:
"I wouldnt come here again bcos of the price."
"I left feeling disappointed and underwhelmed with my haircut."
"Salon is in construction. I wasn’t offered any drinks, it was a super hot day."
"While the staff were lovely and the shop was nice and clean, I was quite disappointed with my experience overall."
"Despite me telling them not to thin the ends of my hair or add layers between the two of them they hacked into my hair Edward scissor hands style (but without any of his talent) and left me looking like the sister from flea bag."
"A women cut my husband’s hair after he grew it out over the entire of lockdown, he said keep it long just trim the back and she managed to feather it out completely, put layers in it and essentially make his hair short."
"I will not visit your salon again, unless you change attitude to your employees and make feel customers comfortable for anything their hair / skin might be going through."
Value for Money
Pros:
"Also it was not done evenly like the other salon i went to and they did balayage on my whole head for £300 with olaplaex treatments and it was done so well you’d think it was natural."
"The entire experience went flawlessly. I am very eager to come back to the salon to continue on my hair journey in a couple of months."
"The results were exactly what I wanted and at a reasonable cost."
"Fab salon - you can expect a relaxed atmosphere and knowledgeable, friendly stylists and colourists."
"The space is beautiful and very much relaxing, 100% recommended!"
"Everything is organic and eco friendly, everyone in relaxed and the music is low and chill."
"My original hair color is Asian black and got full bleach to silver white color and they did a great job worth the price."