Veetec Motor Group Reviews Summary

Quality of Repair Work

Pros:

• "The quality of the repair has been, as far as I can tell, perfect."
• "The repair is perfect."
• "Incredible job, pristine."
• "Repairs were done fast and to a great standard of quality."
• "Repair work looks as good as new."

Cons:

• "Worst repair experience I have ever had... items left unrepaired."
• "Worst company I’ve ever dealt with... they fixed the outside but didn’t fix the engine problems."
• "The car had gone not ONCE but at 3/4 times as the workshop could not get a simple repair done."
• "When my car was returned to me, the accident repair work was of a good standard but the so called quality checks were very poor."

Customer Service

Pros:

• "Shoutout to Dee who has been extremely helpful and understanding throughout the whole process."
• "Dee from customer services team was excellent and provided updates throughout the process."
• "Customer service from ‘D’ (Deniz) was exceptionally good."
• "Excellent service from Veetec and from Dee."

Cons:

• "Poor to no communication, no word of excuses or compensations from the company."
• "Management are rude, unhelpful, don't care what customers have to say."
• "Customer service at Enfield is poor. On the three occasions I visited to drop off, pick up and have some minor remedial work done, I waited about an hour before anybody began to actually deal with my needs."
• "Terrible customer care, car came back with more problems and was told that was down to 'wear and tear'."

Efficiency and Timeliness

Pros:

• "The car was collected and returned with care."
• "They carried out all repairs to my car very quickly and returned my vehicle all clean and looking brand new."
• "Works was arranged through insurance. Veetec staff collected my car, and kept me up to date with the full progress of works, done a flawless job, and delivered my car the next day."
• "The car was returned earlier than the estimated date of return, clean and gleaming."

Cons:

• "Had to chase up several times for vehicle delivery (once finished) and waited until their work hours long finished."
• "A 3 week job took 3 months, they confirmed the courtesy car then brought me the wrong courtesy car."
• "My Tesla was taken to Veetec for repairs and I have been very happy with the service. Repairs were spot on and was constantly updated on the progress by Dee who was very thorough and professional."
• "Had the car in for repair... after the car was delivered post repair, she called to check up on the repair work and I mentioned a slight issue with the repair and within 24 hours it was resolved."