Address: Springvale Retail Park, Springvale Way, Bilston WV14 0QL, United Kingdom
Rating: 4.2
based on 154 reviews.
Customer Service
Pros:
"The level of customer service is inspiring."
"Fantastic staff at the Bilston store who continuously went above and beyond to help me and support me with my multi orders this past week."
"The staff at the till were great and I had the bulb fitted straight away."
"Staff is great. Helpful."
"The staff are always helpful and knowledgeable and from my experience will go out of there way to assist."
"Very happy with the professional and helpful service from Nitin."
"The service and knowledge Alex had was brilliant."
Cons:
"Customer service here is none existent."
"This store is a joke, I purchased a £650 bike and had nothing but problems."
"Don't bother for bikes, took my 10 year old son in store today, a single assistant on, who ignored us."
"terrible service, terrible help and next to 0 communication when you want to find out what was going on."
"DO NOT ORDER ONLINE FOR THE BILSTON BRANCH. THEY ARE A LAZY TEAM WHO DO NOT UPDATE THERE WEBSITE."
"awful, i ordered a bike on the 10th of august and i recived it yesterday... the bike handles are wobbling and tires came flat."
"Very VERY unhelpful. I wouldn't give them one star. I actually found the lady quite rude."
Product and Service Quality
Pros:
"The lad came out and tested my battery and alternator and said they was both fine. He could have sold me a battery for £150 plus £25 fitting, very honest and polite thank you."
"Huggie sorted all my bulbs took all of the stress out for me and tested my oil and battery."
"The price was fantastic and the tech guys who fitted them where a credit to halfords."
"Recently used Halfords online parts ordering system to reserve & book an appointment to replace my car battery at the Bilston store. Ordering was extremely easy to do."
"Battery I collected worked out cheaper than a local trade counter with a longer warranty, bonus."
"The 2 chaps in the cycle department went above and beyond to help me."
"The fitter Todd was highly skilled and knowledgeable, they did a wonderful job."
Cons:
"It would of been nice, if Halfords texted saying the store is temporarily closed."
"The man who served us looked over the bike before we took it out - was very pushy with my partner about purchasing some kind of insurance for repairs."
"Also just brought a car cover not cheap got it home and its damaged."
"Took my bike in for new chain and cassette and was told they weren't taking repairs for 3 weeks because the technician was off."
"it took well over 2 weeks for it to be done, and every time i went in to check the progress I was given another poor reason to why my service hadn't been performed."
"worst of all even when the service had been performed i later found out that they had botched the job and put too big on an inner ring that the bike required."
"Useless bunch in here. Went in to buy a front wheel riser block to use my bike on a turbo trainer."
Store Experience
Pros:
"On arrival at the store, all staff members involved were extremely friendly and knowledgeable & the whole process of paying & fitting took less than 25 minutes."
"Came in to purchase a bike I haven’t used in a while and was really happy to be offered assistance."
"After an awful experience at Erdington Halfords (avoid that store!!) the Bilston store restored my trust in this company."
"Would highly recommend Halfords bilston."
"Excellent service. I went in with my daughters to pump their bike tyres I was expecting to pay and it was free."
"Upgraded my cycle via Halfords superb ‘click & collect’ service."
"Great experience with the purchase of a carrera bike for my wife."
Cons:
"Not a good experience today, only 1 person on the till and her time was taken up carrying out a refund and finding the right engine oil for the same customer."
"Turned up to pickup my bike with a date and time confirmation when I arrived they said it's not there."
"Took the joy out of getting a new bike."
"Went to my local bilston store wated and waited 20 MINUTES to get served with a £ 4 item in the end gave I up and put the item back."
"Shop looks great HOWEVER staff told us outright stock was unavailable."
"Absolute shambles. Travelled 45 minutes to pick up a bike I’d pre paid... to be told the system said different and sent on my way without the goods."
"Very poor. I tried to phone first to make sure the item I needed was in stock but the line was continually engaged."