Waylands - Volvo Cars Oxford Reviews Summary

Customer Service

Pros:

• "Wow I had a brilliant experience with service department, most helpful and understanding indeed."
• "Really happy with the service provided by Georgia - thank you!"
• "Also Charlotte from the service department was so helpful and professional and kept me updated excellent service from here."
• "Very good service and after sale support."
• "Excellent customer service from Waylands in Oxford with a special mention to Andre."
• "The staff at Waylands Oxford were very helpful, friendly and knowledgeable."
• "Great Service from Megan at Waylands in Oxford."

Cons:

• "We have had to constantly chase the customer service team for updates and timescales for the rectification work."
• "Appalling is the only polite word we can use to describe the customer service we received at Waylands Volvo, Oxford."
• "Whilst we appreciate that this was a major fix, the way we have been treated by Waylands has put us off ever buying another Volvo."
• "After just over a month having the car, I ended up being messed around by their after sales team for issues the car wasn't checked for."
• "I would never recommend this dealership."
• "I wouldn't recommend buying a used approved from them."
• "Finally, I was charged £25 for collection of the car."

Vehicle Purchase & Delivery

Pros:

• "Fantastic experience buying a new Volvo."
• "Couldn’t be happier with the car and the whole experience."
• "Purchasing a car from Waylands Volvo cars Oxford was very straightforward and made easy."
• "The experience at Waylands Oxford was great because Paul was able to locate the vehicle I wanted."
• "A great experience with Volvo Waylands Oxford."
• "Brilliant car buying experience with Haseeb Rashid of Waylands Volvo Cars."
• "The car purchasing experience at Waylands Volvo, Oxford has been exceptional and I would highly recommend the team at this Dealership."

Cons:

• "The team were very professional, the car was serviced and MOT provided with professional standard. One of the recommendations was that I replace the two front tires, when I called the company and requested the tires to be replaced. I was told that this could be done the next day. I was also told that I could keep the courtesy car until the next day. however, when I informed the company that I wish to have my own tires, they changed their position about the courtesy car, they immediately told me that the Courtesy car had already been booked."
• "So I took the car away and sent it to an independent Volvo 'SPECIALIST' who after 2 hours of full appraisal followed a procedure all the way back to the main fuse box and found a crucial one missing."
• "I will not trust a Volvo Dealer again and the circa £1000 made between Leamington and Cumnor is the last and I will use independents in future."
• "Update: I believe that prospective buyers should be aware that there might be a discrepancy between the initial purchase experience and the challenges that may arise when dealing with the service department."
• "When we asked about the engine they said we would have to pay another £150 despite having nothing from the initial check."
• "Once I was able to have a look at the invoice, I was a bit surprised at the cost of the service, much higher than I expected."
• "They said it would not run without an oil change (as they have removed the oil)."

Staff Performance

Pros:

• "I recently visited Wylands Volvo Cars Oxford and received exceptional service from Georgia, the Product Specialist."
• "A HUGE thank you to HARRY at Volvo - super friendly, efficient and professional… nothing is too much for him."
• "Ollie took time to explain the numerous features of the car and various controls so we were able to driver away with confidence."
• "Fantastic experience - Harry was extremely helpful with a warm and accommodating manner."
• "The receptionist, Charlotte, at every instance of telephone inquiries was not only thoroughly polite and professional but beyond that freely offered helpful information and practical sorting of my issues."
• "However, what made it a very enjoyable experience was the helpfulness, friendliness, and attention to detail that I received from Charlotte."
• "Harry the delivery driver is the highlight of the experience, lovely guy."

Cons:

• "Appalling is the only polite word we can use to describe the customer service we received at Waylands Volvo, Oxford."
• "We have had to constantly chase the customer service team for updates and timescales for the rectification work."
• "Whilst we appreciate that this was a major fix, the way we have been treated by Waylands has put us off ever buying another Volvo."
• "After just over a month having the car, I ended up being messed around by their after sales team for issues the car wasn't checked for."
• "I would never recommend this dealership."
• "I wouldn't recommend buying a used approved from them."
• "Finally, I was charged £25 for collection of the car."