KFC Harrow Weald - High Road Reviews Summary

Service Quality

Pros:

• "Food seems pretty fast which is a good."
• "Occasionally I have been given the wrong order or something missing from my order. However, the staff are polite and friendly and the food is nice."
• "Good old KFC. Food was good. The service was slow but this was because there was only one staff member serving."
• "Always busy in the evenings from 6pm onwards... on most occasions my food has been prepared hot."
• "The Staff was lovely and helpful as well."
• "Some of the staff do seem to be friendly."
• "Friendly staff."

Cons:

• "Always take forever to prepare the order."
• "Very long queue and slow service."
• "The new management is ridiculous and extremely bad service."
• "Very poor customer service with no politeness."
• "Worst KFC I've ever had. The food was diabolical."
• "Terrible customer service almost always get your order wrong long wait for food and the last time we went there the chicken was inedible & had to be thrown away."
• "Horrible staff and horrible experience. Worst KFC store in the area."

Food Quality

Pros:

• "The only thing that tasted good was the corn!!"
• "Food as usual is good tasting!"
• "The food is great and the staff are just as amazing."
• "The food tasted great but the place was very dirty."
• "The meal itself was very good and of a certain quality."
• "Can't fault the food always fresh."
• "The food was nice though, love a good zinger burger!"

Cons:

• "The food is always cold and the chicken on the bone seems to always be slightly green on the bottom."
• "The quality of Chicken is were bad Now days."
• "Unfortunately this branch usually has a batch of these made and they are cold. When the vegan burger gets cold, it also gets very dry."
• "If there was any rating lower than one star i would give that. The fillet burger is almost always too hard to bite in."
• "STILL USING OLD RECIPE CHICKEN!!! Particularly evident in the popcorn chicken."
• "Overcooked food."
• "Chicken wing need to improve on quality. I found blackness in meat."

Order Accuracy

Pros:

• "The order itself however is regularly spot on."
• "Visited for a box for one takeaway, had two breasts and one leg and small chips. Food was piping hot still when I arrived home."
• "Drive-through or Dinner both options are convenient easy access."
• "Drive through is quick at quiet times."

Cons:

• "This is what I've received for £7, when I got home I saw that the sauce and the sweetcorn was missing."
• "Repeated wrong orders on multiple occasions."
• "I went everyday of the week and they give your food but you will be missing stuff you order."
• "Just got a drive-through zinger Tower burger and chicken popcorn got home we started eating to bite into the burger just to discover it’s still raw."
• "Accuracy of the order, twice they have got my burger/wrap incorrect which was very frustrating."
• "I am local to this store and very disappointed. As I ordered one of family packs of chicken and other things. And charged for the food but didn’t receive what I was charge."
• "They rarely get my orders right."

Cleanliness

Pros:

• "This fast food restaurant is bright and is clean."
• "Small wait on a busy Sunday lunchtime, but plenty of free seats and all food fresh and piping hot."

Cons:

• "The restaurant was messy and untidy with people leaving their trays behind."
• "I was petrified to see the state of the toilets even with the nasty smell that lurked through the doors."
• "The burger I received was horrid and a horrible excuse for the restaurant."
• "The place to be when you want some chicken that's spicy!"
• "The tables were very dirty and there were quite a few flies buzzing around."
• "The floor was wet and muddy to the extent that I almost slipped and there was no soap whatsoever which was very unhygienic."
• "KFC harrow weald was absolutely abysmal - place was dirty, tables uncleaned, fizzy drinks obviously watered down as very flat."

Staff Behavior

Pros:

• "Newly refurbished halal KFC branch. Friendly Staff and quick service."
• "It has a drive through, order online and collect from store, good customer services, friendly staff and over all, a good place to have a meal."
• "Great experience, Friendly staff good option for Halal KFC in Harrow."

Cons:

• "My kids hamster has more intelligence than the staff here! Yet the staff still look down on you."
• "The lady on the till is extremely disrespectful."
• "They are understaffed and over worked often and the management seem to not raise this issue."
• "Staff and management are as useful as a chocolate teapot."
• "Staff need training."
• "Lady serving the drive Thru need more training."
• "The staff are the worst customer relations Kfc ever no, please no, thank you, no hello."