Taco Bell Reviews Summary

Delivery Experience

Pros:

• "Although .... it did arrive quick possibly had been made a while before we ordered as the food was soggy and cold ...."
• "Hurry up! Great offers at the moment. I went last night and had so much food (combo for 2 people) and for just £11."
• "Ordered as a delivery which arrived very quickly after ordering. Delivery service was great however, the food was awful."

Cons:

• "Ordered through uber eats, instead of 2x 7 layer buritos and 2x double cheesy black bean burritos received 4x very small plain black beans buritos, also nachos missing from the order and instead of large fries, received small. What a joke, uber refused a refund because after checking number of items I reported only about missing nachos at first."
• "This was probably the worse food I’ve ever ordered on UberEats. Tasted terrible, portions were tiny and imagery misleading and was already cold when arrived."
• "Delivery driver stole my food and the restaurant refused to do anything, stating it’s not their problem. No customer service whatsoever!"
• "Just waited 3 hours and still no delivery. Phone constantly engaged. Deliveroo can't get an ETA out of them either."

Food Quality and Taste

Pros:

• "Love tacos. Love Taco Bell. The shop was clean and presentable. Easy to order. Great options. I opted to try the Chalupa taco; did not disappoint. Loved that I could customise my taco to exactly how I wanted it. Food tasted fresh."
• "The chicken tacos and the chips were delicious. It's a shame that the churros were not served with chocolate sauce, we got caramel sauce instead. Overall it always a good experience."
• "Chips seasoned very nicely. Double Decker Taco was pretty good, though I didnt particularly like the refried beans and will get a regular taco next time."
• "Just had a Quesadilla craving Box and OMG is delicious now I know why all this fuss about TACO BELL ! And now is my new favourite❤️❤️❤️❤️❤️ and my dog too keeps cry at me."
• "Really tasty and flavourful food, for a decent price. Decent amount of seating too and a nice modern interior."

Cons:

• "Ordered from uber eats, could have made it all better myself and would have cost less. Only things that were good were the cinnamon crisps and they are straight out of a packet."
• "Just go my order stone cold, and there was no meat or cheese filling inside any of the meal, road kill would have been a better choice."
• "Food on Deliveroo arrived nearly cold, churros were not eatable, hard, and old. They tasted like reheated, not freshly baked. Tacos hardly any chicken in there. Not impressed!"
• "The only option for vegetarian is Mexican beans. You can also choose spicy chicken or beef. They do have meal options and lots of cheese. The food is quite plain and lacking in flavour. I wouldn't really go again."
• "The food was very delicious, it was the first time trying this type of food, and I was pleased I tried it at Taco Bell, East Croydon. Food service was fast. Toilets were filthy I walked out without using them! The drink dispenser was dirty!"
• "The food wasn't great and their cross contamination control is terrible... I thought I'd try the vegetarian option of the Chalupa cravings box and luckily I checked the food, there were bits of ground beef in the lettuce."
• "Never ever again this place was disgusting the cheese source was so bad we brought a family meal from Deliveroo spent £28 worst £28 I ever spent on food in my life so gross the deserts were full of oil utterly disheartened."
• "The worst Mexican food I ever had. Very little portions and the burritos they are just a wrap with a very very little filling and horrible dry and flavourless. Not worth the money at all."

Customer Service

Pros:

• "Fast, clean & flavourful. The latest edition to the streets of Croydon has come in the restaurant form of the new Taco Bell. I was here on opening day & enjoyed a mix of culinary delights they had to offer. Without going into too much detail the staff were friendly and service was quick but overall the food was awesome."
• "Love this place. The veggie volcano burrito with refried black beans is my favourite - lots of flavour, and just the right amount of spice. It would be good to get more veggie options, but this is really delicious. The store could be a bit cleaner and the staff could be more cheerful, but it’s great for takeout."
• "Staff gave us excellent service and order was spot on. It was our first time at Taco Bells and staff helped us out with the menu. Place was clean and the atmosphere was warm and welcoming. Food was fresh and warm and enjoyed every bite."

Cons:

• "I went with my family yesterday, the restaurant was pretty empty and staff not busy at all. First impressions were that it looked very dirty, tables full of food, trays etc. The floor too was not clean you could see food and rubbish on the floor. When I went to order, there was no line so I went straight to the counter to order and one member of staff very rude said to me you must order on the screen and turned away, I was shocked but I did it anyway."
• "Would give 0 stars if I could. My order never arrived. Drove there myself and spoke to the duty manager who refused to help or take any blame and instead just kept saying take it up with Uber."
• "Service took ages, ended up missing some parts of the order and the place was dirty. I waited nearly 15mins for my food and took 5mins before that to order on the (admittedly slick) screen and in that entire time, the place stayed messy."
• "Absolutely terrible. Waited 24 minutes for a simple TAKEAWAY - taco with fries. Look how many orders are waiting on the screen in the picture attached. Food tasted like eating rice paper, so I couldn't eat it."
• "sub par service, the staff are rude and not particularly clever. got the (simple) order wrong."
• "Staff at this restaurant are very rude and unprofessional. They hang up the phone on you during the phone call and talk rubbish to you that you can not understand. They leave missing items off your delivery order and when you challenge them about it they constantly pass the buck."

Restaurant Cleanliness and Atmosphere

Pros:

• "The service is fast, it is really fast food after all. There are touch screen kiosks like in McDonald's. In fact the whole operation is like McDonald's except you get tacos instead."
• "The venue appears to be clean, spacious with a mixed audience, primarily teens."
• "The place is nice by the way, good decoration."
• "Service is excellent and on point. Nice and spacious seating. Entrance is wheelchair accessible and the place overall bright, clean and welcoming."
• "I just love Taco Bell... food was great, staff were fab and the location was good, with tables cleaned regularly."

Cons:

• "I went with my family yesterday, the restaurant was pretty empty and staff not busy at all. First impressions were that it looked very dirty, tables full of food, trays etc. The floor too was not clean you could see food and rubbish on the floor."
• "sub par service, the staff are rude and not particularly clever. got the (simple) order wrong. the restaurant was a state too. they only started clearing tables when they noticed me take a picture of one of them. there was no excuse, as it wasn't particularly busy."
• "Service was bad, the cashier talked with her friend after they ordered for 5 or so min before moving onto take my order. I've been in since and a lot of people seem to stand around in the back, so maybe they just have too many people working for the customer demand."
• "Dreadfully slow service. I could clearly see the staff in the kitchen weren't really in a rush with most of them stopping around to talk despite a bunch of orders waiting on screen."
• "🌮 Fairly quick and easy to use the screens to place order. The Craving Menus are good value for money. However, the restaurant itself was a bit dirty/messy and female toilet as well."
• "Terrible service, I had to wait 25 minutes for my order. The soda dispenser in poor condition, dirty tables and the floor with a lot of water from the soda machine. people are not following the rules. my experience was bad."