McDonald's Reviews Summary

Service Quality

Pros:

• "Good service, meal is ok, staffs are friendly and very helpful."
• "The meals cooked fresh as opposed to picking from the side and ice cold drinks for us and fruit shoot for littleone."
• "Love the fast food options. Great for a quick meal after shopping."
• "The cleaning service is superb."
• "Nice people at work, always ready to help."
• "Quick bite to eat from the one and only. Great service from walking in."
• "Very Good Service. Some customers expect the cashiers to be over polite and complain about their service for no reason as they don't understand how hard it is to be in the shoes of those girls, who work behind the counters."

Cons:

• "Be a bit careful when ordering especially if you are ordering a big take away, double check you get everything you ordered as a small item may not be put in due to rush"
• "Be great if they could read the ticket and serve hot food! I asked for a large bigmac meal xtra pickle, my ticket said xtra pickle, the sticker said xtra pickle, my bigmac contained no pickle!"
• "Since the refurbishment this place has gone downhill! I've gone from a 2 minute wait to now about 10 minutes for a big mac meal."
• "The staff is SO RUDE and this experience is quite terrible."
• "Always come here but today has disappointed me. Ordered a vegetarian burger as I'm vegetarian and they gave me a chicken burger in a veggie deluxe box."
• "Service was poor had to wait 1 hour for my food it was cold queuing to the door and outside."
• "Bad service they forgot my food!"

Ordering System

Pros:

• "They do deliver at home though Uber eats and others."
• "Quick service. Click and order on screen."
• "Self order machines are available as is their new table service via the app."
• "Always live going here, staff have never failed on their customers service and are always helpful and friendly... well don and I'll be back 👍🏽👍🏽👍🏽"
• "This McD's generally has a surprisingly quick service, considering how busy it is."
• "Very efficient - your order is quickly ready."
• "McDonald's is pretty consistent in its quality, so you needn't expect any less from this one."

Cons:

• "Be aware if you are using the self-service system sometimes will not print the receipt."
• "If anything sort your self checkout process out it does not work in busy restaurants and if you're going to require a receipt to collect your food make sure the self checkouts give you one."
• "It used to be madhouse before, but after installing the computers for orders, it became even worse. Everyone crowding around pick up area and you need to use elbows to get to it..."
• "Sometimes I’m not quite sure the new ordering system is as efficient as the old one."
• "The introduction of the smart menus to order food are causing queues and congestion as there are only a few and too many people. But quality and service still very good."
• "Always very busy. Especially weekends. Long queues for collection and ordering."
• "If you order from uber or any other place - DON'T. Every single time something was missing."

Cleanliness and Comfort

Pros:

• "There's also plenty of seating on both levels, and cleanliness is usually quite good, too."
• "First floor well mentioned, clean and neat place with Western music."
• "The restaurant is normally kept clean and in good condition."
• "Always clean and the service is relatively quick."
• "Friendly staff, nice place has chair outside to set and eat."
• "McDonald's was the best place we actually ate. A couple of us had a breakfast veg meal deal which was really good."
• "An amazing little restaurant in Southall that is really fast and ease of use."

Cons:

• "I could go on but with the dirty tables, rubbish bags and staff attitude let's hope this was a one off."
• "Unfortunately there were no bathrooms for normal ppl like me there, only for disabled ppl which was annoying."
• "It is chaos in here. There is no queue just a crowd of people. The lady next to me in the queue asked for large fries and the box was less than half full. Tables are dirty as well."
• "It was nice but the only problem was that it wasn't the cleanest McDonald's I've been to."
• "New a cleaner environment but the service can be slow at the busy times and does get crowded."
• "Terrible sunny day tried to sit outside all tables full of uber drivers waiting for jobs and local homeless guys drinking Costa coffee. Sort it out McDonald's really bad standards."
• "Not a great place. The place is always heaving, and not enough room to swing a cat."

Food Quality

Pros:

• "Standard of the MC Donald's was good. Service was fast and the standard of the food was better than other Mc Donald's I've been to."
• "But the food was great!"
• "Their iconic big tasty burgers is the best."
• "Food was okay just like other McDonald's restaurants."
• "Vegan option is pretty much the same as always but very tasty and never disappoints."
• "wrap was fresh"
• "I won the peel of food voucher and i love that smartie Mc Flurry. Its delicious."

Cons:

• "Thought I was hungry enough to enjoy the nostalgia of the clowns fast fake fuel. Sadly dry buns, Flavourless protein patty and ropey potato facsimile didn't quell my hunger."
• "Very bad customer service, rubbish food and cold, they make always mistakes with order."
• "Food is always cold and as for the drive through don't bother as 9/10 you have to pull into the waiting bays as the food isn't ready."
• "We had been given a BIG MAC, within the burger was a beetle looking creature..."
• "The worst McDonalds ever, food always cold, drinks always all over the food."
• "Chips uncooked and cold and wrap was thrown together."
• "lettuce not fresh, mysterious creature found in wrap with chilli sauce on it."

Staff and Customer Service

Pros:

• "I took my Disability learners in Hounslow McDonald's to learn how to become indefinable person in the public to order foods and the cashier lady who serve us was so patient and helpful to the learner."
• "I visited this McD on Easter Sunday and I really enjoyed my food with my family, Great customer service experience with the table service and greetings."
• "McDonald's is pretty consistent in its quality, so you needn't expect any less from this one."
• "Friendly staff, nice place has chair outside to set and eat."
• "Very Good Service. Some customers expect the cashiers to be over polite and complain about their service for no reason as they don't understand how hard it is to be in the shoes of those girls, who work behind the counters."

Cons:

• "The staff is SO RUDE and this experience is quite terrible."
• "These members of staff at the Hounslow store did not have people or communication skills and were actually quite rude."
• "Worst experience I could imagine. I went with my kids and went out to get something for my kids as my 3 months baby was crying on my return I have been told a very rude member of staff who approached and told us literally to move from where my Mrs and kids sat."
• "Her attitude was atrocious. I told her that's unacceptable the way she spoke to me."
• "Seen the managers there treat their staff like dirt for instance rather than asking an employee to please mind out the way the manager just pushed her!"
• "I asked a staff how to cancel order on App she said I don’t know what to do very bad customer service that’s what happens when you keep indian staff they don’t help at all"
• "Floor staff rude and lazy. Worst store ever."