Arnold Clark Shrewsbury Motorstore Reviews Summary

Customer Service

Pros:

• "From the first phone call to the last email, Molly was extremely helpful and straightforward to deal with."
• "He was very polite, professional and pulled out all the stops to get me the guaranteed best price for my Q2."
• "Sammy was really helpful, going the extra mile, and making the whole process very smooth and straightforward."
• "Seun was amazing, friendly attentive and helpful."
• "Sammy Stefano was absolutely fab when I sold my car last week."
• "Molly Chislet was an amazing helpful patient person couldn't have asked for a better service."
• "Been dealing with Sammy from start to finish about my new Car that was delivered from Scotland."
• "A great service over all, amazing personalized video tour of our new car before we had it delivered."

Cons:

• "A truly dismal experience. Sold a car that hadn’t passed its pre-inspection (apparently), contacted them for an update and been completely ignored."
• "Absolutely shocking afterservice, still waiting after 2 weeks for repairs to be done, rang on numerous occasions not ONCE has anybody rang me back to update."
• "I dealt with Molly who was nice but unfortunately the process that followed was unethical business practice."
• "When I went there to collect car, car was in worst condition. Scratches all over the car and Grill broken."
• "Brought a car today. Jakes drive in giving you the best possible outcome with a car and adapting to your needs is exceptional! Very happy with the customer service with Jake and overall with the company (i.e-. Punctuatal phone calls and meetings and their drive also)!"
• "We were dealt with by Laina. I had a list of things I wanted, ie diesel, economy, colour, mileage etc. She found a car and had it delivered from Scotland to Shrewsbury. There were a couple of issues, however they were rectified as soon as they could be."
• "After seeing the car we were looking for online my husband spoke with Leina who was very helpful. Leina went over and above to make sure we were happy with the part exchange and done everything to get us the prefect deal."
• "I cannot fault the service I received from Arnold Clark Shrewsbury and especially Leina in particular. I was a bit apprehensive about buying a car online as I like to go and view / speak to people in person but the whole process was faultless."

Sales Process

Pros:

• "He really took the stress out of selling my car, that I had previously experienced with other car company’s."
• "Welcomed with smiles and helped through the whole process and given a great price."
• "I’ve just sold my car through Arnold Clark with Sammy, he made it a stress free experience for me and really straightforward."
• "Sammy was very professional and easy to deal with."
• "I had a pleasure to deal with Sammy while selling my car and he couldn't done enough going through all hurdles."
• "Sammy Stefano was absolutely fab when I sold my car last week."
• "Really happy with our new car, Service was great. Ollie in the Shrewsbury Branch was so friendly and helped us find our ideal car within budget."
• "Very efficient and helpful service from Sammy and Molly."

Cons:

• "I was asked to put the above review on by Sammy the day I collected my car. He was ‘in competition’ with another salesperson to see who could get the most positive reviews!!!"
• "Multiple issues, ignored calls, lies, pathetic customer service and a car not fit for purpose."
• "We were sold a car on false pretences. If they had been honest we would not have agreed to purchase car but may have looked for another car with them but not now. I can't trust them."
• "Got to showroom for 8 am (1 hr drive) Handed keys to service manager. Asked if I could wait. Told no, but could go to McDonald's (which is opp) and wait there...Really!!"
• "100% use Arnold Clark if you would like to be miss-sold a car with no service history. Even worse when raising the complaint the garage cover their tracks."
• "Asked if car would be ready by 10.30am was told just get back by 12 noon as we close then... Also asked if I could have ad blue topped up and fix slow puncture? He was like not sure if we have staff in for that! Not to impressed."
• "After 6 weeks of wait, they finally told me that car is physically available. They offer me to collect the car from my nearest dealership for £95."
• "The sales assistant who assisted me was very helpful with my enquiry. However My overall impression, especially the manager is that they will do anything to get a sale rather than listing high quality vehicles."